Financial Service Trainee Albuquerque, NM Customer Service

About the position

As a Financial Service Trainee at Lending Solutions Inc., you will embark on an exciting journey in the customer service sector, specifically tailored for the financial services industry. This full-time position requires you to work evenings and weekends, with a starting compensation of $17.00 per hour, plus potential shift differentials for evening, weekend, and holiday shifts. Bilingual candidates in Spanish can earn an additional $1.00 per hour. The role is primarily focused on providing exceptional customer service to clients of credit unions and banks across the nation, handling inbound calls and occasionally returning messages from customers seeking assistance. In this fast-paced environment, you will be responsible for managing banking transactions, which includes accessing sensitive information and ensuring the security of customer accounts through thorough ID verification. You will address a variety of banking inquiries, such as account reconciliations, online banking issues, fund transfers, and loan-related questions. The position demands a high level of multitasking, as you will be expected to handle 10-12 calls per hour while providing product and service education to customers. The role also offers the potential for remote work after an initial training period, provided you meet performance expectations and have a suitable home office setup. This includes having a dedicated workspace and high-speed internet. The company will supply all necessary equipment for remote work. You will have opportunities for cross-training and skill development, allowing you to grow within the organization. To succeed in this role, you must possess strong language and mathematical skills, be proficient in computer usage, and demonstrate excellent problem-solving abilities. A commitment to providing outstanding customer service is essential, as is the ability to manage stress and maintain professionalism in a busy contact center environment.

Responsibilities
? Provide exceptional customer service on behalf of credit unions and banks by handling inbound calls and returning messages.
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? Service banking transactions by accessing sensitive information and completing transactions across various computer platforms.
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? Verify caller identities to prevent fraud and protect customer accounts.
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? Address and resolve a wide range of banking inquiries, including account reconciliations, online banking issues, and fund transfers.
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? Educate customers about products and services related to their accounts and banking needs.
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? Meet performance metrics, including average talk time, chat duration, and quality review scores.
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? Participate in cross-training opportunities to enhance skills and knowledge within the organization.

Requirements
? High school diploma or GED required.
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? Bilingual in Spanish preferred.
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? Experience in customer service, particularly in a banking or financial services environment is a plus.
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? Proficient typing skills, with a minimum of 40 net words per minute.
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? Ability to navigate multiple computer programs simultaneously and troubleshoot basic computer issues.
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? Strong problem-solving skills and the ability to handle challenging customer interactions effectively.
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? Excellent attendance record and ability to work scheduled shifts, including evenings, weekends, and holidays.

Nice-to-haves
? Experience with general banking knowledge and terminology.
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? Familiarity with banking platforms, including mobile and online banking.

Benefits
? Paid training
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? Shift differentials for evening, weekend, and holiday shifts
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? Medical, dental, and vision insurance for full and part-time employees
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? Life and disability insurance
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? Pet insurance
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? Paid volunteer time off
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? Educational assistance
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? 401(k) matching
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? Generous paid time off
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? Employee appreciation events and recognition programs
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? Free coffee at all LSI facility locations
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? Growth opportunities with 90% of leadership positions filled from within.

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