Teller I -PT 30 hrs. (Somers Point)

About the position

The Teller I position at TD Bank is a part-time role located in Somers Point, New Jersey, where the individual will play a crucial role in delivering exceptional customer experiences while efficiently processing everyday banking transactions. This position is integral to the TD Store, where the Teller I will engage with customers, educate them about TD's products and services, and refer them to specialized partners when necessary. The Teller I is expected to embody TD's brand promise by consistently executing behaviors that contribute to a legendary customer experience. In this role, the Teller I will perform a variety of customer transactions, including deposits, withdrawals, loan payments, and safe deposit box payments, ensuring accuracy and efficiency in all operations. The position requires the processing of cash transactions, such as cashing checks and verifying currency, while maintaining a balanced cash drawer. The Teller I will also be responsible for responding to customer inquiries and resolving concerns, utilizing standard procedures and escalating issues to management when necessary. Lobby leadership is a key aspect of this role, where the Teller I will orchestrate customer flow, warmly welcome customers, and guide them appropriately. Understanding customer preferences and educating them on self-service and digital options is essential. The Teller I will advocate for customers by conducting needs-based conversations and offering financial and digital solutions, ensuring compliance with operational activities in accordance with company guidelines and regulations. The role also involves verifying customer identities, adhering to security measures, and completing required training to ensure readiness for the position.

Responsibilities
? Deliver legendary customer experiences by executing appropriate behaviors in the store.
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? Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
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? Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
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? Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
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? Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
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? Educate customers on self-service and digital options that meet their needs.
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? Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
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? Ensure compliance with operational activities according to company guidelines and regulations.
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? Verify customers' identities by following authentication policies and procedures.
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? Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
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? Adhere to safe deposit box procedures and operations.
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? Maintain appropriate cash limits and secure cash at all times.
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? Ensure confidential customer information is securely stored throughout the day.
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? Follow all security and audit measures to minimize potential loss.
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? Utilize bank tools and processes to detect, address, and prevent fraud.
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? Complete all required in-classroom and online training by established due dates.

Requirements
? High school diploma or GED required.
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? 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
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? Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
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? Demonstrated customer service skills preferred.
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? Strong organizational skills and attention to detail.
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? Ability to function in a fast-paced and changing environment.
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? Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice-to-haves
? Experience in a customer service role.
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? Familiarity with banking products and services.
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? Ability to handle cash transactions accurately.

Benefits
? Competitive base salary and variable compensation/incentive awards.
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? Health and well-being benefits.
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? Savings and retirement programs.
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? Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
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? Banking benefits and discounts.
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? Career development opportunities and training programs.

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