Associate Customer Success Manager - SMB / Scale Team

Description:
? The Schoolinks Customer Success Team is continuing to grow as we bring on new customers.
? We're looking for passionate, customer centric individuals to be the next Customer Success Managers.
? We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of CSMs.
? Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
? Onboard new districts by leading their project kickoff, data integration, and training sessions.
? Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
? Build and maintain director and executive level relationships at each of your districts.
? Facilitate renewal process (quote, verbal approval, signature) for your districts.
? Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
? Continuously define, document problems and challenges faced by our districts.
? Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements: ? 2+ Years Professional Experience ? Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry) ? Strong ability to multi-task and manage a large book of business ? Experience or Ability to work in a remote environment. ? Strong interpersonal skills ? Project management skills (understand task dependencies/sequence and manage of tasks) ? Positive attitude - you can stay optimistic in high stress situations ? Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment ? you know when and how to find the right information when you need it. ? Ability to close renewal agreements and multi-thread to discover expansion opportunities. ? Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required ? Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.

Benefits:
? 100% health care coverage
? 401K with matching
? Dental & Vision
? Parental Leave
? Subsidized gym membership
? Remote work stipend
? Annual team offsite
? Unlimited snacks, coffee, tea (in-house only)

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