Auto Damage Field Adjuster - Richmond, VA ($2,500 sign on)

About the position

At Allstate, we are dedicated to protecting families and their belongings from life's uncertainties. As an Auto Damage Field Adjuster, you will play a crucial role in our claims handling process, providing exceptional customer service and attention to detail. This position involves inspecting damage to various vehicles, including automobiles, motorcycles, and recreational vehicles, either virtually or in person. You will be responsible for writing damage repair estimates, completing total loss valuations, and negotiating settlements with repair facilities, tow yards, and customers. This role requires a strong understanding of auto collision estimating, as you will utilize programs such as CCC One, Audatex, or Mitchell to create precise and comprehensive estimates. In your daily responsibilities, you will interact with customers and vendors through various communication methods, including face-to-face meetings, phone calls, and video chats. You will assess damage, finalize estimates, and ensure that all documentation is completed accurately and in a timely manner. As a Field Auto Adjuster, you will embody Allstate's Claims Culture by being compassionate, clear, and committed to restoring our customers' peace of mind. You will also be expected to investigate claims thoroughly, interpret policies, and negotiate settlements in accordance with legal and business standards. This position is not entry-level; candidates must have prior experience in auto collision estimating. You will be required to live in the Richmond, VA area and may need to travel as part of your job responsibilities. Allstate offers a competitive salary and a comprehensive benefits package, including a $2,500 sign-on bonus and potential additional bonuses for applicable licenses. You will also receive initial and ongoing training to ensure you are proficient in your role, along with flexibility in scheduling to support your work/life balance.

Responsibilities
? Inspect damage to vehicles virtually or physically.
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? Write damage repair estimates using auto estimating programs.
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? Complete total loss valuations and negotiate settlements.
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? Assess and finalize estimates at customer homes, repair shops, or tow yards.
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? Communicate effectively with customers and vendors through various channels.
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? Investigate claims by performing detailed reviews of damage and interpreting policies.
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? Maintain accurate documentation of claims in the system.
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? Utilize multiple tools for claims processing and settlement negotiations.

Requirements
? Experience writing auto collision estimates using CCC One, Audatex, or Mitchell.
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? Proficient written and verbal communication skills.
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? Strong attention to detail and ability to write precise estimates.
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? Comfortable with utilizing technology for claims processing.
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? Excellent time management and organizational skills.
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? Valid driver's license and willingness to travel as required.

Nice-to-haves
? 12 months+ experience in auto collision estimate writing.
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? Experience in customer service within the insurance industry.
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? Familiarity with claims handling processes and policies.

Benefits
? Competitive pay with support for continuous development.
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? Flexibility in scheduling and time off policy.
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? Initial and ongoing training for proficiency in the role.
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? Comprehensive benefits including 401K/pension and education reimbursement.
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? Potential for a company car based on mileage guidelines.

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