IT Service Advisor ? Vendor Management - Contract - W2 Only - Remote

IT Service Advisor - Vendor Management

This is a W-2 position only (no staffing agencies or contractors). Candidates must currently reside in the U.S.

Open to remote

Core Hours: M-F, 9 am-5 pm CST

Duties:

Primary responsibilities include, but are not limited to:
? Gathering requirements, communicating expectations, analyzing designs, constructing, and delivering solutions with minimal team interaction.
? Configuring data extraction to specified file layouts.
? Ensuring thorough testing and sign-off prior to moving to production.
? Documenting development activities.
? Building relationships and maintaining regular contact with vendors.
? Coordinating and hosting meetings, and leading presentations.
? Proactively identifying gaps, potential issues, and root causes.
? Monitoring, triaging, and routing tickets; performing issue analysis and resolution or proper delegation.
? Closely collaborating with Business, Compliance, Vendor, and IT (both production support and development) team members to successfully manage day-to-day activities.

Skills:
? Vendor management and/or project management.
? Managing multiple activities effectively and delivering on-time solutions.
? Communicating at all organizational levels and managing/reporting on SLAs.
? Ability to work in an environment with rapidly changing business requirements and priorities.
? Conflict resolution and negotiation skills to resolve potential issues and escalate as necessary.
? Experience with Electronic Data Interchange (EDI), file exchange implementation, SQL development, and support.
? Strong focus on delivering superior customer service.
? Excellent troubleshooting, analysis, and problem-solving abilities.
? Strong verbal and written communication skills.
? Willingness to learn both our business and our vendor's business.
? Ability to work under pressure and meet tight schedules while delivering quality work on time.
? Electronic Data Interchange (EDI), file exchange implementation, SQL development, and support.
? Knowledge of the Medicare and Medicaid industries.
? Experience working in agile and matrixed environments.
? Flexibility and experience working as both an individual contributor and a team member.

Education:
? Bachelor's degree or equivalent experience, with at least 5 years of experience.

For more information please contact Tom Mazzulla at [email protected]

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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