State of Oregon ? VEC (Virtual Eligibility Specialist) Operation Manager (Human Services Supervisor 2) ? Klamath Falls, OR

Job title: VEC (Virtual Eligibility Specialist) Operation Manager (Human Services Supervisor 2)

Company: State of Oregon

Job description: Initial Posting Date: 08/18/2022

Application Deadline: 09/01/2022

Agency: Department of Human Services

Salary Range: $5,079 - $7,861

Position Type: Employee

Position Title: VEC (Virtual Eligibility Specialist) Operation Manager (Human Services Supervisor 2)

Job Description:

We want you to join our team!

Do you have experience of the principles and practices of management, including planning, organizing, motivating, and decision making? If you?re looking for a new career, want to make a difference in people?s lives and have a strong desire to help others, the position below may be for you. If interested, apply today!

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking for a talented individual to serve as a Virtual Eligibility Center Operations Manager/Human Services Supervisor 2 in Klamath Falls. In this role you will provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs. This recruitment may be used to fill future vacancies.

ODHS, A place to belong and make a difference!

When you join the ODHS team, you join a community of nearly 10,000 employees dedicated to serving Oregon?s most vulnerable populations.

Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

We are committed to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

At ODHS you?

Find connections through Employee Resource Groups (ERGs); officially chartered groups organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.

Become a RiSe Champion while making ODHS a better place to work and serve our communities. Through RiSe, we are intentional about our culture to ensure we lead with our mission, vision, and values, the and our commitment to being a trauma-informed organization.

Grow your career through free leadership training, ample career pathways, and committee participation opportunities.

Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, remote work options when applicable, and .

To learn more about our agency, .

ABOUT THE SELF SUFFICIENCY PROGRAMS:

The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services. The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.

WHAT YOU WILL BE DOING:

Provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.

The position partners with the community to develop culturally appropriate services to meet the needs of individuals and families. The position actively solicits and engages diverse groups in program planning and developments.

The Operation Manager is responsible for the daily function of the branch office including management of Family Coaches, Benefit and Eligibility Specialists and Customer Service Guides. The position manages and directs branch cross-functional teams, local programs, and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives, and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments.

The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism.

The position assures that program delivery performance of the work team complies with department expectations, objectives, laws, rules, regulations, and case management practices.

The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed.

The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each.

This includes culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.

WORKING CONDITIONS:

Traditional office environment. Daily phone contact with customers, including angry, upset, or individuals dealing with emotional stress, financial stress, or substance abuse issues. High stress environment due to a high-volume workload with short time frames. Irregular work hours with some evening and weekend work are expected (i.e. work a professional workweek).

Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.

Requires a valid driver's license or other acceptable method of transportation for routine travel. Most travel will be local, but may include travel across the state, often to Salem. May involve occasional overnight stay away from local area.

THIS IS WHAT YOU NEED TO QUALIFY:

Four Years of lead work, supervision, or progressively related experience

OR

One year of related experience and a bachelor?s degree in a related field.

AND

A resume is required to be considered for an interview.

You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview. Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment.

ESSENTIAL ATTRIBUTES: Technical or soft skills required in addition to the minimum qualifications and should be highlighted in your application, resume, or cover letter.

Leadership: Increase employee engagement, support positive environment, motivate others to complete tasks, organizing people to reach a goal, exemplifies the culture, delegates effectively, coaches and mentors to achieve success.

Effective decision-making: Makes the best decision based upon a mixture of analysis, knowledge, experience, and judgement in a timely manner. Applies both rational and creative processes to identify unknown root causes of problems. Based on the situation, decides the best course of action, implements the solution, and follows-up to see how it?s working. Calculates and evaluates the long-term consequences of a decision.

Problem Solving: Asks good questions and receives input for all sources for answers; sees underlying or hidden patterns; looks beyond the obvious and doesn't stop at the first answers. Uses rigorous logic and methods to analyze and understand why problems occur; generates and implements creative, cost effective and realistic solutions.

Effective Conflict Resolution: Reads situations quickly and deals effectively. Steps up to conflicts and sees them as opportunities. Realizes communication is the key. Finds common ground and gets cooperation without disruption to workflows or interpersonal relationships.

Achieving Results: Driven to meet or exceed specific goals and objectives as quickly as possible.

Budget Management: Should be able to prioritize and focus the spending on things that are most important. Involve conscious decision making about allocation of money such that expenditures do not exceed the income.

ADDITIONAL REQUIREMENTS:

Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

The Oregon Department of Human Services does not offer visa sponsorship. Applicants who require VISA sponsorship will not be considered at this time. Within three days of hire, you will be required to complete the US Department of Homeland Security?s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

HOW TO APPLY:

A resume is required to be considered for this position.

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, that make you the best candidate for the position.

Note: Your resume may be uploaded in the Resume/CV field on the online application.

External Applicants: Click on the ?Apply? button and submit your application. View this for help.

Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this for help.

If you are a veteran wishing to have veterans? preference, your will receive a task in your workday account to provide military documents if you have not already provided them. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application. For questions about documentation, please visit: .

ADDITIONAL INFORMATION:

This position is management services and is not represented by a union.

For questions about the job duties or application process, please contact Please be sure to include the job requisition number.

If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at .

We are happy to assist!

Expected salary: $5079 - 7861 per month

Location: Klamath Falls, OR

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