Customer Service Representative - Bloomington

Description Responsibilities: • Interact directly with our customers by providing product and service information. • Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc. • Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. • Coordinate problem resolution with appropriate departments. • Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations. • Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement. Requirements for Success: • High School diploma or GED equivalent. • Ability to obtain Property and Casualty insurance license within first 2 years. • Insurance and/or claims background helpful. • Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences. • Requires an understanding of numerical concepts to perform mathematical transactions. • Strong attention to detail and accuracy. IFBI Perks: • An organization that values work/life balance • Paid Vacation/Sick Leave • 401K w/ Match • Full Time with a Monday - Friday schedule • Potential for a yearly bonus with a possible payout of up to 20% of the salary • Contests and Incentives • Benefits eligibility within 30 days of employment • Negotiable pay based on level of experience • Collaborate in a team environment • Paid volunteer hours #FO #LI-KL1 Qualifications Education Required • High School or better Job Category: Marketing Job Type: Full-Time 2864 East Buick Cadillac Blvd Bloomington, IN, USA, 47401 ReqID: CUSTO004963 Apply Job!