Bilingual Sales Retention Specialist, Spanish

Description: • Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails • Show clients the value of Yelp by highlighting their investment returns through ad performance metrics • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals • Work with both English and Spanish speaking customers Requirements: • Bachelor's Degree or 3+ years of relevant client facing experience • Written and verbal fluency in communicating with Spanish speaking customers • Technically proficient with computers and information systems • Strong communication (verbal and written) • Excel with problem solving and troubleshooting • Experience in account management, sales, advertising, or small business (preferred) • Love for local businesses and understand their importance in local economies • Excellent time management and organizational skills with the ability to track and complete numerous details • Ability to handle tough conversations with business owners in a professional, solutions-oriented manner • Ability to strike a balance between consulting and supporting as needed • Willingness to receive and implement feedback • Ability to embrace a fast paced and always-changing environment Benefits: • Full medical, vision, and dental • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan Apply Job!