Outbound Customer Service Advocate

Description: • Delivers education and information to members and/or providers on behalf of the customer service team. • Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support. • Escalates calls in the event providers are unable to deliver solutions. • Serves as the front-line support on various member and/or provider inquiries, requests, or concerns. • Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers. • Maintains performance and quality standards based on established contact center metrics. • Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research. • Documents information including demographics, call summaries, and communications for quality and performance tracking through the CRM applications. • Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance. • Performs other duties as assigned. Requirements: • Requires a High School diploma or GED. • Requires 1 – 2 years of related experience. • May require vocational or technical education in addition to prior work experience. • Experience in a contact center environment preferred. Benefits: • competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules Apply Job!