Customer Service Representative (Full-Time)

Overview Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities • Assist the Service Center Manager • Take and deliver messages for the Service Center Manager and Account Managers • Provide assistance to Drivers • Prepare bills of lading and delivery receipts • Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: • Payroll • Data entry • Freight reports • Driver collect reports • Billing and filling Qualifications • Skillful in Microsoft Office Programs • Excellent keyboarding skills • Has worked in a fast paced environment and has excellent attention to detail • Experience with handling a high volume of phone calls • Exceptional communication and customer service skills Benefits • Stable and growing organization • Competitive weekly pay • Quick advancement • Customized training program • Professional, positive and people-centered work environment • Modern facilities • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. • Paid holidays (8); paid vacation and personal days Starting Pay: $18.50/hour. Pay does vary depending on relevant industry experience. Apply Job!