Staff Backend Engineer - Grafana Cloud Observability (Remote, USA - MST/CST/EST)

Job title: Staff Backend Engineer - Grafana Cloud Observability (Remote, USA - MST/CST/EST) in USA at Grafana Labs
Company: Grafana Labs
Job description: This is a remote opportunity and we would be interested in applicants from the United States MST/CST/EST time zones only at this time.What is Grafana Cloud?Grafana Cloud is our composable observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to leverage the best open source observability software - including Prometheus, Mimir, Loki, and Tempo - without the overhead of installing, maintaining and scaling their own observability stackThe Observability department is focused on enabling developers to understand the health and performance of their applications and infrastructure in any environment by providing tools to instrument their code, ingest observability data into Grafana Cloud and visualize and explore it.In this role, you will be part of the team that builds our Cloud Observability stack that allows customers to collect and visualize metrics from various systems and applications. We build and maintain the backend of opinionated apps such as Cloud Provider O11y, Database O11y, and K8s Monitoring. This includes the dashboards, alerts, documentation, and infrastructure while working closely with other teams to ensure seamless experiences. We also strive to incorporate OSS contributions in our work by continuing to augment projects like Alloy, Prometheus, Open Telemetry, and Beyla. The Observability department provides a core building block for customers using Grafana Cloud, and contributes significantly to our user value.As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. We are looking for Engineers that are passionate about communicating with data and providing seamless experiences for our customers to join our growing team! Engineers at Grafana also have the opportunity to contribute to Open Source communities.Description of DutiesAt Grafana Labs, ICs have a dedicated career path and do not have to become managers to progress in their career. Staff Software Engineers at Grafana have a large amount of experience across multiple areas. They are able to estimate, plan, coordinate and deliver large tasks spanning multiple systems. They actively coach and mentor other team members in their team and are able to identify and resolve issues with technology and product processes.Key ResponsibilitiesYou will bring your software engineering expertise to develop and maintain our portfolio of opinionated observability apps such as our Cloud Provider Observability solution, working to develop, maintain and scale our infrastructure observability features in Grafana Cloud.

• Design and implement high-quality, scalable integrations for various infrastructure components, databases, and applications
• Create middleware components, SDKs, and libraries that simplify development and maintenance of observability solutions
• When necessary, represent Grafana Labs in open source forums, working groups, and events
• Work with product teams to develop features that align with wider product strategy and customer needs
• Support the technical direction and vision of the team, contributing to strategic discussions and future development of observability solutions
• Work with other departments including GTM, Product, and Support teams to deliver a holistic product experience
• Be a part of your team's follow-the-sun on-call rotations and take ownership of the services you're running
• Embrace our open-source culture and contribute to other projects that may not directly fall within your team's scope

As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.RequirementsMinimum Qualifications:

• Strong 8+ years of experience with at least one programming language. We use Go, but do not require candidates with Go experience. Long term experience in any major language (Python, .NET, Java, Rust, etc) with a willingness to learn Go is acceptable.
• Experience with cloud-based software development and production systems
• Experience writing clean, maintainable, robust, and performant software
• Familiarity with observability tooling (e.g., Grafana, Prometheus, Loki, OpenTelemetry)
• Experience with delivering projects from start to finish in a self-driven manner
• Experience in a hands-on technical leadership role, setting technical direction and leading project teams
• Experience with microservices architecture and distributed systems
• Excellent problem-solving and debugging skills
• Strong mentoring and leadership skills
• Experience participating in an on-call rotation and incident management

Preferred Qualifications

• Experience designing and building observability backends for various systems and applications
• Experience contributing to or maintaining open source projects, with evidence of successful pull requests and community collaboration
• Experience deploying and maintaining workloads running on Kubernetes
• In-depth knowledge cloud platform internals
• Strong understanding of metrics collection, visualization, and alerting concepts

What you'll bring to the roleAt Grafana Labs, we define senior roles via the scope of their business impact more than via their expertise or their specific activities. So the most important thing we are looking for in an engineer is the ability to take ownership. You will need to drive technical implementations working with the upstream community and contribute to business conversations, helping shape the long-term strategy.

• You have a passion for observability and like to share your knowledge by writing documentation and blog posts.
• You love to engage with customers and help them out.
• You have excellent communication skills.
• You have relevant open source experience, ideally in the observability domain.
• You are willing to become an active member of the OpenTelemetry and Prometheus communities.
• You're curious and you enjoy learning new programming languages and frameworks, setting up examples, and figuring out how things work.
• You have a good understanding of typical production environments. Ideally you have been responsible for operating production services and organizing on-call.
• You actively mentor other team members, identifying areas for focus and improvement.

In the United States, the Base compensation range for this role is USD 168,256 - USD 201,907. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed .*Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.*Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with or self-managed with the , both featuring scalable metrics ( ), logs ( ), and traces ( ).Benefits: For more information about the perks and benefits of working at Grafana, please check out our .Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we're working hard to make sure that's the foundation of our organization as we grow.For information about how your personal data is used once you've applied to a job, check out our .
Expected salary:
Location: USA
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