Bilingual Contact Center Customer Experience Specialist - PrePaid

Description: • We are looking for Bilingual (Spanish) Contact Center Customer Experience Specialists to provide a high level of customer service by responding to telephone or email inquiries, requests, and problems. • Researches and resolves problems and errors which may include those related to fraud support and internet operations. • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Requirements: • High school diploma or equivalent • Typically, at least 18 months of customer service or related experience • Bilingual English/Spanish is a plus • Effective problem-solving and negotiation skills • Ability to navigate multiple computer systems, applications, and utilize search tools to find information • Proven time management skills and ability to multitask • Experience interacting positively with unsatisfied customers • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Apply Job! Apply to this Job