Coordinator, Property Management - CLEVELAND

About the position The Coordinator, Property Management at Hazel Valley Homes is responsible for providing support to residents throughout their rental experience, from move-in to move-out. This role emphasizes exceptional customer service and effective communication with residents and internal teams, ensuring a positive experience within the Truehold community. The position primarily operates remotely but requires a presence in the Cleveland area for certain administrative tasks and property management interactions. Responsibilities • Manage tasks and communications received, ensuring satisfactory resolution of resident cases for internal and external stakeholders. , • Execute daily operations including onboarding new residents and checking in with residents at different intervals. , • Manage the tracking of cases in Salesforce. , • Ensure positive resident relations during interactions. , • Communicate with residents and internal teams via cases, phone calls, SMS messaging, and Slack. , • Provide excellent customer service remotely to all internal and external customers. Requirements • 3+ years experience as a property manager of 100+ units or assistant property manager of 250+ units. , • Experience using property management software, with a strong preference for Propertyware. , • Strong customer service, written and verbal communication, organizational, and interpersonal skills. , • Positive, can-do attitude with a commitment to excellence and achieving goals. , • Preference for experience using Salesforce. , • Ability to remain calm under pressure and deal effectively with a diversity of individuals. , • Strong understanding of technology and computer proficiency, including Google Applications and Microsoft Office. , • Ability to work remotely effectively, independently, and as a member of various teams. Nice-to-haves • Experience working remotely and with remote teams. Benefits • Opportunity to make a real impact every day. , • Being part of a mission-driven organization that puts people first. Apply tot his job