Remote Guest Relations Executive - Hotel and Travel Support

Job Summary The Elite Job is seeking a customer-focused and detail-oriented Remote Guest Relations Executive to join our hospitality and travel support team. As the first point of contact for our clients and guests, you will play a crucial role in delivering exceptional service, ensuring smooth hotel bookings, travel arrangements, and managing pre- and post-stay inquiries. This is an excellent opportunity for individuals passionate about hospitality, client satisfaction, and international service standards—all from the comfort of your home. Key Responsibilities • * Serve as the primary liaison for guests and clients, handling inquiries through phone, email, chat, and other communication platforms. • * Provide prompt assistance with hotel reservations, itinerary planning, travel changes, and general guest services. • * Resolve guest issues and complaints professionally and efficiently, ensuring high customer satisfaction. • * Coordinate with hotel and travel vendors to confirm services and special guest requests. • * Maintain accurate records of all communications, bookings, and guest preferences. • * Proactively follow up with clients to ensure seamless travel and accommodation experiences. • * Stay updated on company offerings, seasonal travel packages, and promotions. • * Collaborate with internal departments to enhance guest experience and resolve escalated issues. • Required Skills and Qualifications • * Excellent verbal and written communication skills in English (multilingual abilities are a plus). • * Strong customer service orientation and interpersonal skills. • * Proficient with CRM systems, email, live chat, and Microsoft Office or Google Workspace tools. • * Ability to multitask in a fast-paced remote environment. • * Strong attention to detail and problem-solving skills. • * A quiet, dedicated home office setup with a reliable internet connection. • Experience • * 1–3 years of experience in hospitality, travel support, customer service, or call center roles. • * Prior experience in hotel booking platforms or travel agencies will be highly preferred. • * Freshers with a passion for hospitality and excellent communication skills are also encouraged to apply. • Working Hours • * Flexible work shifts available (including evenings, weekends, or holidays, depending on global time zones). • * Full-time (minimum 40 hours per week) with rotating shifts. • Knowledge, Skills, and Abilities • * In-depth understanding of the hospitality and travel industry. • * Knowledge of global hotel booking systems (e.g., Amadeus, Sabre, Booking.com, Expedia) is a plus. • * Ability to maintain a high level of professionalism and empathy when dealing with diverse clients. • * Strong organizational and time management skills. • * Passion for delivering exceptional guest experiences. • Benefits • * Competitive monthly salary with performance-based incentives. • * Work-from-home flexibility with a supportive remote team environment. • * Career growth opportunities within the hospitality and travel sectors. • * Continuous training and skill development programs. • * Travel discounts and perks on selected hotel stays and services. • * Paid time off, including vacation and wellness days. • Why Join The Elite Job At The Elite Job, we pride ourselves on redefining remote opportunities while maintaining world-class service standards. As a Guest Relations Executive, you will be part of a dynamic team that values collaboration, innovation, and excellence in hospitality. You will gain international exposure and the opportunity to grow in a high-demand industry—all from the comfort of your home. How to Apply Interested candidates can apply by sending their updated resume and a short cover letter to us with the subject line: Application for Remote Guest Relations Executive. Shortlisted applicants will be contacted for a virtual interview. Apply tot his job