Senior Customer Excellence Manager - Remote Opportunity

Join Our Team and Drive Customer Success in the Upper Extremities Market

We are seeking a highly motivated and experienced Senior Customer Excellence Manager to lead our customer excellence initiatives in the Upper Extremities market. As a key member of our team, you will develop and execute strategic plans to drive customer engagement, education, and training, while ensuring alignment with our corporate and business unit objectives.

About the Role:

• Develop and maintain strategic plans for fellows engagement, ensuring alignment with corporate and business unit objectives
• Collaborate with cross-functional teams to execute strategic programs and drive customer excellence
• Provide technical expertise to facilitate HCP medical education programs and demonstrate ability to transmit knowledge
• Analyze competitive education and training activities to determine best practices and drive customer engagement
• Strengthen partnerships with key societies and fellowship programs, and initiate and drive new products and services based on changing customer needs

Responsibilities:

• Direct and oversee the strategy and implementation of the resident/fellows program, ensuring core activities are driven and key metrics are achieved
• Serve as an extension of the marketing team in the field to support clinical education events and national academic meetings
• Develop and implement innovative training platforms for internal and external customers, and continually monitor market trends and mentor others on strategic focus
• Collaborate with key stakeholders to develop organizational capabilities and ensure Residents/Fellows strategy is integrated into marketing and business strategic plan
• Manage Residents/Fellows budget in accordance with P&L requirements, and define budget, secure funding, prioritize investments, and creatively seek alternatives to optimize spend

Requirements:

• Bachelor's degree required, MBA preferred
• 10+ years of work experience required, 7+ years of medical device or Medical Education experience preferred
• 7+ years of relevant clinical experience in Orthopedics, and experience working within complex interdivisional procedures and policies

What We Offer:

• Competitive salary ($112,800 - 239,900) plus bonus eligible and benefits
• Opportunity to work remotely and join a dynamic team
• Professional development and growth opportunities

How to Apply:

If you are a motivated and experienced professional looking to drive customer success in the Upper Extremities market, please apply now. We can't wait to discuss how you can become a vital part of our success story!