Junior Manager Operations, Digital Americas NYC - Unlock Your Career Potential

Job Description:

We are seeking a highly motivated and experienced Junior Manager Operations to join our Digital Americas team in NYC. As a key member of our operations team, you will play a vital role in overseeing and optimizing all operational processes for our Canadian digital distribution channel. This is an exceptional opportunity to grow your career with a leading brand and make a significant impact on our business.

Key Responsibilities:

• Collaborate with the Senior Operations Manager and Warehouse Manager to optimize operational processes, including warehousing, transportation, customer support, and payment workflows
• Monitor and drive the daily performance of our third-party service providers, ensuring they meet or exceed service level agreements (SLAs) and deliver best-in-class service to our customers
• Analyze operational metrics and identify opportunities for continuous improvement to enhance operational efficiency and support business growth
• Lead regular status calls and engage with 3PL on a daily basis to review metrics and project status
• Collaborate with 3PL on reviewing and establishing warehouse standard operating procedures (SOP) to achieve a highly efficient operation
• Generate monthly forecasts and support warehouse 3PL in proper staff planning
• Support project management for local market operational projects and company-wide projects with respect to operational components
• Monitor and maintain inventory accuracy across systems and track and analyze transportation spend
• Serve as a point of contact for the customer service team to troubleshoot any customer issues
• Foster communication and collaboration across the organization to ensure all processes are followed and targets are achieved

Requirements:

• Bachelor's degree in Business, Logistics, Supply Chain, Process Management, Engineering, or a similar field
• 3+ years of experience in an operational role, preferably in a digital environment with a focus on fashion/consumer goods
• Experience managing 3PL operations for a D2C brand and working with order management, customer service tools, and ERP systems
• Project management skills, vendor management experience, and transportation management experience
• Strong MS Office Excel skills and proficiency in other MS Office applications, with experience working with an OMS and SAP knowledge a plus
• Excellent interpersonal and communication skills, both written and verbal, with a high degree of customer orientation and service-oriented mindset

What We Offer:

• A competitive salary range of $85k-$95k
• The opportunity to work with a leading brand and make a significant impact on our business
• A dynamic and supportive work environment with a team of experienced professionals
• Professional development opportunities to grow your career
• The ability to work remotely and collaborate with local and global teams with diverse cultures

How to Apply:

If you are a motivated and experienced operations professional looking to grow your career, please submit your application today. Please send your resume to [email protected] with the subject "Junior Manager Operations Digital".

Join Our Team!

This is a fantastic opportunity to unlock your career potential and be part of a leading brand. We look forward to hearing from you!