Remote Absence Management Customer Service Representative

Key Responsibilities

• Maintain in-depth knowledge of internal policies, procedures, and services to provide accurate support.
• Utilize internal systems for data entry, retrieval, and logging, ensuring timely and accurate information management.
• Respond to customer inquiries via telephone, email, fax, or mail, adhering to specified turnaround times.
• Address customer complaints and concerns promptly, accurately, and courteously, following established procedures.
• Engage with hospitals, physicians, beneficiaries, and other program recipients to provide exceptional support.
• Investigate, resolve, or escalate customer issues as needed, maintaining detailed logs and documentation.
• Meet or exceed call volume and service level standards, adhering to departmental guidelines.

Requirements

• Minimum 2 years of customer service experience in a call center environment or related industry.
• Proficiency in spoken English, with excellent verbal and listening skills.
• Strong PC skills, including electronic mail, intranet usage, and standard applications.
• Ability to navigate electronic equipment and systems while multitasking on a computer during telephone conversations.
• High School diploma or equivalent required.

Preferred Qualifications

• Completion of medical terminology course(s) or knowledge of medical terminology.
• Experience in the health insurance industry.
• Bilingual proficiency in Spanish and English.

Why Join Acentra Health?

We're a team of experienced and caring leaders, clinicians, and industry professionals dedicated to redefining expectations in the healthcare industry. By joining our team, you'll have the opportunity to make a meaningful impact on people's lives across the country. We prioritize our employees' growth and well-being, offering a comprehensive rewards package, including:

• Competitive salary ($17.00 - $19.00 per hour)
• Comprehensive health plans
• Paid time off
• Retirement savings
• Corporate wellness programs
• Educational assistance
• Corporate discounts

How to Apply

If you're a motivated and customer-focused individual, we encourage you to submit your application. Please note that due to the high volume of applicants, only selected candidates will be contacted for an interview.

Acentra Health is an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.