Bilingual Spanish and English Pre-Visit Care Connector

About the position Responsibilities • Completes telephonic outreach to members utilizing auto-dialer and manual dialing • Receive inbound calls from members and transfers from other departments • Influences member to fully complete the Pre-Visit Assessment • Ask member assessment questions and actively listen to member responses • Accurately document demographic and medical history information in the Pre-Visit assessment • Ensures member has access to Primary Care Provider (PCP) • Identifies and documents gaps in care, preventative screenings, allergies, and surgeries • Provides excellent customer service to both members and providers • Consistently meets metrics, for quality, productivity, and outcomes • Constantly maintains schedule adherence and good attendance • Maintains confidential health information according to state and federal regulations including HIPAA Requirements • High School Diploma / GED OR equivalent experience • Must be 18 years of age OR older • 2+ years of call center and / OR telephonic customer service experience, preferably in healthcare • 2+ years of healthcare experience and / OR social work / community outreach / advocacy experience • 1+ years of experience with collecting and documenting medical history information and using medical terminology • Bilingual fluency in English and Spanish • Work experience with using Microsoft Word (create, edit, and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments, and calendaring) • Ability to work in the local office if / when system OR internet issues occur • Ability to work any of our shift schedules during our normal business hours of 9:45 AM - 6:15 PM CST. It may be necessary, given the business need, to work occasional overtime or weekends. Nice-to-haves • Experience with successfully working as a telecommuter • Experience in working with Medicare and / OR Medicaid members / patients • Experience with working as a Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Community Health Worker (CHW), OR Certified Nursing Assistant (CNA) Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Apply tot his job Apply To this Job