Codes and Standards Program Assistant (Public Service Representative 4) - Hybrid Remote Work Opportunity

About the position Responsibilities • Provide research, analysis, and interpretation of division program rules, policies, procedures, and laws. • Serve as a liaison to connect customers, applicants, partners, and interested parties with available division programs. • Support, communicate, and collaborate to resolve issues with diverse stakeholders regarding program applications. • Attend pre-scheduled in-person all-staff meetings and work at the central workplace as needed. Requirements • Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative. • At least two years of experience dealing with the public in-person or by phone, providing information about services and programs. • Experience in explaining rules, programs, and procedures, and gaining compliance. • Proficient in entering, processing, and tracking data accurately into databases. • Computer skills, including MS Office, Excel, Word, and Outlook. Nice-to-haves • Experience in problem-solving and resolving disputes when responding to customer complaints and requests for clarification. Benefits • Full medical, vision, and dental benefits • Paid sick leave • Vacation leave • Personal leave • 11 paid holidays a year Apply tot his job Apply To this Job