WFH, anywhere in the world★ Provide language solutions essential for global high-stakes transactions! [Client Service Associate]

Attractive points ★Fully remote, WFH role! ★Global Health Insurance! ★International team and Global Clients! [Overview] You are a matchmaker and project manager. We have four products (Interpretation, Translation, Moderation and Transcripts). Customer service and client satisfaction are what motivate you to succeed. You begin your tenure at Cadence assisting simple projects, and as you develop further, you will: - Own more complex projects - Own more client relationships - Run teams - Scale up workflows [Daily Responsibilities] You will manage multiple projects per day. Projects can begin and end on the same day (”I need an interpreter for a call at 8pm tonight”). Or they can span several weeks (”I am hosting three focus groups in three Japanese cities and need moderators to facilitate the focus groups and translate the output into English”). Here’s how you will interact with a project: Scoping You will speak with clients via email, phone, or any other platforms (Whatsapp, WeChat etc.) about their needs You will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met You will identify colleagues to assist based on the relevant time zones or regions for the project Matchmaking Your top responsibility is to identify the best linguist in our community for the client’s objective You will need to present that linguists’ experience in a relevant way for the project ... or you will need to recruit a new one if there isn’t an ideal match You will need to constantly evaluate profitability and client satisfaction Executing You will need to sync up expectations between client(s) and linguist(s) You may need to chaperone calls to ensure they begin successfully You will need to speak with clients after projects to make sure they are satisfied. [Interview Process] 1 - submit your CV. 2 - have a screening call with our HR team (focus is the role's scope and working arrangement. A short case study is included.) 3 - meet potential co-workers (focus is to discuss your prior work and education experiences) 4 - final-round interview with our COO (focus is on your career fit) Apply tot his job Apply To this Job