Dispatcher in Katy, TX

Dispatcher - Protos Security, LLC - Katy, TX - work from home job Company: Protos Security, LLC Job description: Job Description Company: Off Duty Services, INC., a Protos Company Title: Dispatcher Location: Katy, TX Reports to: Dispatch Manager Company Overview Off Duty Services, Inc.,(ODS) a Protos Company -- Katy, TX, is a nationwide security services provider and has an immediate need to fill a position of a Dispatcher. ODS has been in business for 20 years and offers a wide variety of services, including security guards, off duty police, remote monitoring and more. Responsibilities: Intake: • Address incoming online, email and phone requests and inquiries. • Collect required and optional data, with an emphasis on accuracy and completeness of the information. • Manage, update and edit proprietary scheduling software for customer requests and officer information. • Resolve applicable officer, customer, and internal inquiries per defined processes and guidelines while overcoming certain obstacles within the conversation. • Assist with setting proper expectations with internal and external customers about their request(s) or issue(s) that need to be resolved. • Use multiple systems and online tools to complete tasks. • Work with officers, coordinators and law enforcement agency contacts relating to officer issues or complaints. • Manage multiple logistic tasks/ accounts simultaneously. • Manage relationships with customers, law enforcement personnel and subcontractors. • Collaborate positively with Operations Schedulers and other Departments. • Must demonstrate excellent customer service skills, both written and verbal. • Performs other related duties as assigned. • Must be available for on-call 3-4 nights a month & 5-6 weekends a year (based on a rotating schedule). Fulfillment: • Schedule assignments with law enforcement personnel to service customer sites throughout the United States and Canada. • Manage and schedule assignments effectively based on request and availability of law enforcement personnel. • Manage multiple logistics accounts / tasks simultaneously. • Thoroughly research the internal system to identify suitable law enforcement personnel to fulfill requested assignments. • Relay and record law enforcement personnel assignment accurately. • Track tasks to ensure assignments are completed in timely manner. • Manage relationships with customers & law enforcement personnel. • Prepare reports and spreadsheets detailing upcoming, ongoing, and recently completed assignments. • Interact with customers and field operations staff via phone, email, and fax to ensure quality customer service. Required Skills: • Provide excellent assignment scheduling and customer service skills • Identify and assess clients’ needs to achieve satisfaction • Strong attention to detail • Comfortability talking with customers on the phone while multi-tasking within multiple systems to collect accurate data and information. • Ability to manage and prioritize multiple assignments and deadlines at the same time • Proactively follow-up & follow through with assignment request until completed • Continued communication with customers to provide status updates • Process-oriented; quality-oriented thought process and execution • Strong organizational and decision-making skills and detail-oriented work ethic • Excellent verbal and written communications skills • Manages time; focuses on urgent and important tasks; avoids procrastination; follows up; shows strong attention to detail; meets deadlines • Adapts to shifts in priorities and urgencies • Assumes responsibility & accountability for assignments and tasks • Effectively manage large amounts of incoming calls and emails • Provide accurate, valid and complete information to internal and external personnel • Follow communication procedures, guidelines and policies • Process client orders in an accurate and timely manner Compensation & Benefits: • $18-$20 per hour • Health Insurance/Life Insurance/STD/LTD Benefits • 401k retirement plan with company matching • Paid Time Off (vacation, sick time & holidays) • Professional fast-paced work environment with casual attire Minimum Qualifications: • H.S Diploma or GED • 2-3 years’ experience working in an office environment • 5 years of working experience • Able to pass background, drug screen, & employment verification Job Type: Full-time Work schedule: • Monday – Friday 8:00am to 5:00pm, 1 hour lunch Relocation No relocation packages or reimbursements are available for this position. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Off Duty Services, Inc., A Protos Company is an equal opportunity employer and encourages all qualified candidates to apply. PI227393228 Dispatcher - Protos Security, LLC - Katy, TX - work from home job Expected salary: $18 - 20 per hour Location: Katy, TX Dispatcher - Protos Security, LLC - Katy, TX - work from home job Job date: Thu, 10 Aug 2023 07:35:16 GMT Apply for the job now! Dispatcher - Protos Security, LLC - Katy, TX - work from home job Apply tot his job Apply To this Job