Customer Service/Scheduler

About the position Responsibilities • Provide exceptional customer service to clients via phone, email, and chat • Answer customer inquiries and resolve issues in a timely and professional manner • Upsell products and services to customers when appropriate • Conduct outbound calls to follow up on customer inquiries or provide updates • Perform data entry tasks accurately and efficiently • Analyze customer needs and recommend appropriate solutions • Communicate effectively with customers in both English and Spanish • Maintain a high level of product knowledge to address customer inquiries Requirements • Bilingual proficiency in English and Spanish is required • Strong communication skills, both verbal and written • Ability to analyze customer needs and provide effective solutions • Excellent data entry skills with attention to detail • Previous experience in customer service or a related field is preferred • Ability to work in a fast-paced environment and handle multiple tasks simultaneously • Strong problem-solving skills and ability to think on your feet Benefits • Flexible schedule Apply tot his job Apply To this Job