Evercommerce - Product Support Specialist (Remote, US)

Description: • Manage and resolve customer questions and issues via phone, email or chat • Take ownership of customer issues reported and seeing problems through to final resolution and root cause with full resolution confirmation from the customer • Develop client’s end user software skills • Follow standard procedures for proper escalation of unresolved issues • Remain knowledgeable on all Service Fusion products • Consistently meet or exceed performance metrics • Administer value of product • Collaborate with peers and clients on projects • Drive continuous improvement of software Requirements: • 1 year of customer service or technical support is required; a bachelor’s degree is a plus • Operational experience preferred: ideally has worked in technical support for 1+ years at a software development company using a SaaS platform. • Strong verbal, written and chat communication skills • Technically savvy • A clear understanding of computer software • A clear understanding of web applications • A clear understanding of mobile apps and devices • Excellent troubleshooting skills • Demonstrated experience in office administration, file maintenance, data entry, spreadsheet analysis, and reporting • Demonstrated excellent interpersonal ability, problem-solving, flexibility/adaptability, multi-tasking, communication, research, analysis, and time-management skills • Knowledge of QuickBooks and Excel is a plus Benefits: • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program Apply tot his job Apply To this Job