Remote Healthcare Billing and Customer Service Representative - Work from Home with blithequark, a Leader in Patient Billing and Customer Service Solutions

Join blithequark, a Family-Owned Business Revolutionizing Healthcare Customer Service

At blithequark, we're on a mission to change healthcare for the better. As a Customer Service Contact Center, we support patient billing and customer service needs for our esteemed healthcare clients. Our foundation is built on the principles of integrity, passion, and respect, ensuring that our approach to our clients' success is always guided by these core values. If you're looking for a career with a company that values its employees, offers a stable and rewarding work environment, and is passionate about making a difference in the healthcare industry, you've come to the right place.

About blithequark

blithequark is not just another company; it's a family-owned business where you become part of the family, not just a number. We've been recognized as an award-winning workplace, voted "Top 10 Best Places to Work" in our industry from 2019-2023 by Inside Arm. With over 20 years of consistent and healthy growth, we've established ourselves with world-class clients. At blithequark, your voice is heard and appreciated, and you're a crucial part of our success through your ideas and efforts. We pride ourselves on competitive pay and incentive programs, opportunities for growth, and a work environment that values and appreciates its team members.

Job Summary: Remote Healthcare Billing and Customer Service Representative

Are you passionate about delivering exceptional customer service and making a positive impact on patients' and their families' lives? Do you seek a career with a solid company that offers stable hours, great benefits, and the flexibility to work from home or in an office? We're looking for caring and talented individuals to join our team as Remote Healthcare Billing and Customer Service Representatives. In this pivotal role, you'll act as an extended business office representative on behalf of our clients, helping patients understand their medical bills, answering their questions, and resolving account balances.

Key Responsibilities:

• Utilize empathy and excellent communication skills to help patients and their families understand their medical bills and provide them with affordable payment options.
• Deliver outstanding customer service by collaborating with patients over the phone to establish payment plans and taking payments.
• Demonstrate computer proficiency, organization, and attention to detail by accurately documenting all calls and follow-ups in our software systems.
• Support your fellow team members through consistent attendance, an excellent work ethic, and a caring team focus.
• Continuously improve your performance with supportive coaching and feedback from your manager and team leads, along with ongoing training.

Essential Qualifications:

To succeed in this role, you'll need:

• Excellent verbal and written communication skills.
• Empathy and the ability to understand and relate to patients' concerns.
• Strong organizational skills and attention to detail.
• Proficiency in computer software systems (training provided).
• A reliable internet connection and a dedicated workspace for working from home.

Preferred Qualifications:

• Previous experience in customer service, preferably in a healthcare or billing context.
• Knowledge of medical billing processes and terminology.
• Experience working in a fast-paced, dynamic environment.

What We Offer:

At blithequark, we believe in rewarding our team members for their hard work and dedication. Here's what you can expect:

• A competitive base annual pay ranging from $37,440 - $43,680, based on prior experience.
• Monthly performance bonuses ranging from $100-$400.
• Company and individual team contests on a monthly, weekly, and quarterly basis with additional gift cards and prizes based on customer service and performance goals.
• A comprehensive benefits package including 401(k), 401(k) matching, dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, and vision insurance.
• The flexibility to work from home with a mandatory 1-day in-office orientation at our Denver/Aurora office for local residents.
• Opportunities for career growth and professional development within the company.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our positive and supportive work environment. We value our team members and strive to create a culture that is inclusive, respectful, and rewarding. Our remote work setup allows for flexibility and work-life balance, while our in-office orientation and occasional team meetings foster a sense of community and connection among team members.

Why Join blithequark?

By joining blithequark, you'll become part of a dynamic team that's passionate about making a difference in the healthcare industry. You'll have the opportunity to work with world-class clients, develop your skills and expertise, and grow your career within a company that values and supports its employees. If you're looking for a fulfilling career with a company that cares, we encourage you to apply for this exciting opportunity as a Remote Healthcare Billing and Customer Service Representative.

Don't miss out on this chance to be part of a team that's changing healthcare for the better. Apply now to join blithequark and start your journey towards a rewarding and challenging career in healthcare customer service.