Experienced Healthcare Customer Service Representative – Remote Opportunity for Compassionate and Tech-Savvy Individuals to Deliver Exceptional Patient Experiences

Welcome to blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a strong presence in the healthcare industry, we are committed to making people's lives simpler, faster, and safer. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We are passionate about creating a workplace where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

About the Role

We are seeking an experienced and compassionate Healthcare Customer Service Representative to join our team. As a key contributor, you will be responsible for fielding customer inquiries, finding innovative ways to respond to varying questions, issues, and concerns, and providing exceptional patient experiences. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are passionate about delivering outstanding customer service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Essential Qualifications

To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Experience working in the healthcare industry
• Knowledge of medical terminology
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

Work from Home Requirements

To work from home, you will need:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal to or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

What We Offer

At blithequark, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We offer a range of benefits, including:

• Paid training
• Competitive wages
• Full benefits (medical, dental, vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

Career Growth Opportunities

We believe in investing in our employees and providing opportunities for growth and development. As a Healthcare Customer Service Representative, you will have the chance to:

• Develop your skills and knowledge in customer service and the healthcare industry
• Advance to leadership roles or specialized positions
• Participate in training and development programs
• Contribute to the development of new processes and procedures

Our Culture

At blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our culture is built on the following values:

• Respect and empathy for our customers and colleagues
• A commitment to delivering exceptional customer experiences
• A passion for innovation and continuous improvement
• A focus on teamwork and collaboration

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Join Our Team

At blithequark, we are committed to making a positive impact on the lives of our customers, employees, and communities. If you share our values and are passionate about delivering exceptional customer experiences, we invite you to join our team. Apply now and take the first step towards a rewarding and challenging career with blithequark!