**Experienced Customer Service Representative – Work from Home Opportunity with blithequark**
Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a leading provider of omnichannel customer experience solutions for global brands across all industries.
**About blithequark**
blithequark is a cutting-edge company that connects brands with their customers by harnessing the power of conversational AI and human engagement experts. Our mission is to deliver optimized customer experiences and drive increased ROI for our clients. Based in Fort Lauderdale, Florida, we pride ourselves on our innovative approach to customer support and sales, leveraging voice and digital CX solutions at scale to meet the evolving needs of our clients.
**Join Our Team!**
As a Customer Service Representative at blithequark, you will play a vital role in assisting customers on the phone, answering product-related inquiries, researching alternative solutions, and troubleshooting technical issues. You will serve as a liaison between clinical teams, vendors, and patients, contributing to our continued success in delivering outstanding customer experiences. If you're passionate about helping customers and enjoy working in a supportive, collaborative environment, we encourage you to apply.
**Responsibilities:**
* Serve as the first point of contact for patient inquiries, demonstrating excellent customer service skills and a commitment to delivering exceptional experiences.
* Perform all service agent responsibilities in accordance with established company protocols, ensuring seamless customer interactions and efficient issue resolution.
* Provide phone support for post-op patients and work directly with vendors and field technicians to resolve technical issues and address customer concerns.
* Offer expert technical support and guidance to customers, diagnosing and resolving product-related issues in an accurate and timely manner.
* Schedule follow-up appointments as needed and manage e-commerce orders and data entry in a timely and accurate manner.
* Utilize automated systems proficiently to log, retrieve, and update information, ensuring data accuracy and efficiency.
* Assist customers in resolving technical problems related to portable connect and other devices, providing clear and concise solutions.
* Identify and escalate complex customer situations to appropriate departments, ensuring timely and effective issue resolution.
* Maintain a high level of professionalism and empathy in all customer interactions, demonstrating a strong commitment to delivering exceptional customer service.
* Attend additional necessary training to maintain up-to-date knowledge of products and procedures, staying ahead of the curve in the ever-evolving customer experience landscape.
**Qualifications:**
* High school diploma or equivalent
* Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals.
* Strong organizational skills and attention to detail in managing orders, appointments, and customer interactions.
* Proficiency in using automated systems and software for data entry and customer management.
* Problem-solving skills to address customer inquiries, troubleshoot issues, and escalate when necessary.
* Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment.
* Familiarity with medical terminology, devices, and healthcare industry practices is a plus!
**Why Join blithequark?**
* Full-time and part-time schedules to choose from, offering flexibility and work-life balance.
* Comprehensive benefits package, including health, dental, and vision insurance.
* IRA Matching plan to support your financial goals.
* Paid time off to recharge and relax.
* Growth opportunities to advance your career and develop new skills.
**Ready to Join Our Team?**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Join our dynamic team at blithequark and be part of a company that is shaping the future of customer experience.