Experienced Enterprise Customer Success Manager – Data Collaboration and Active Metadata Management Expert

Welcome to blithequark: Revolutionizing Data Collaboration

Are you passionate about empowering organizations to unlock their full potential through data collaboration? At blithequark, we're pioneering a new era in data management with our innovative Active Metadata Management solutions. As an Enterprise Customer Success Manager, you will play a pivotal role in guiding Fortune 500 companies and cutting-edge startups towards data-driven success, becoming their trusted advisor and driving measurable ROI. This is an exceptional opportunity to shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community.

Introduction to blithequark

blithequark is at the forefront of the data collaboration revolution, committed to helping organizations harness the power of their data. Our Active Metadata Management solutions are designed to empower data teams to collaborate more effectively, make data-driven decisions, and drive business success. We're a dynamic and innovative company, passionate about making a difference in the way organizations work with data. Our team is comprised of talented individuals who share a common vision of revolutionizing data collaboration and governance.

Impact & Purpose

As an Enterprise Customer Success Manager at blithequark, you will have the opportunity to make a significant impact on our customers' success and contribute to the evolution of our solutions. Your role will be instrumental in driving customer adoption, satisfaction, and retention, while also influencing the development of our products and services. Some of the key ways you'll make an impact include:

• Leading the Metadata Charge: Guide data teams towards better collaboration and governance in the Active Metadata Management revolution.
• Partnering with Industry Titans: Become a trusted advisor to blithequark's customers, including Fortune 500 companies and innovative startups.
• Delivering Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.
• Shaping the Future: Make your voice heard! Influence the evolution of blithequark's solutions with your insights and expertise.

Your Mission at blithequark

As an Enterprise Customer Success Manager, your mission will be to drive customer success and adoption of blithequark's solutions. This will involve:

• Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximize value from blithequark.
• Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.
• Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.
• Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.

What Makes You a Match for Us?

To be successful in this role, you'll need to possess a combination of skills, experience, and personal qualities that align with blithequark's values and mission. Some of the key requirements include:

• Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.
• Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
• Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, etc.
• Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.
• Commercial Management: Experience driving renewals and identifying expansion opportunities.

Bonus Experience

While not essential, the following skills and experiences will be highly valued:

• Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks.
• API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations.
• Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualize solutions.
• Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA.
• CS Platforms: Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As an Enterprise Customer Success Manager, you'll have access to a range of training and development opportunities, including:

• Professional Development: Ongoing training and development to help you stay up-to-date with the latest trends and technologies in data collaboration and governance.
• Mentorship: Guidance and support from experienced professionals in the field.
• Career Advancement: Opportunities for career advancement and progression within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and innovative work environment. Our company culture is built around the values of collaboration, innovation, and customer success. We believe in fostering a culture of openness, transparency, and trust, where everyone feels valued and empowered to contribute. Some of the benefits of working at blithequark include:

• Collaborative Work Environment: A dynamic and supportive team environment that encourages collaboration and innovation.
• Flexible Working Arrangements: Flexible working arrangements to help you achieve a better work-life balance.
• Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the company.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that reflects your skills, experience, and qualifications. Some of the benefits of working at blithequark include:

• Competitive Salary: A competitive salary that reflects your skills, experience, and qualifications.
• Benefits Package: A comprehensive benefits package that includes health insurance, retirement savings, and other benefits.
• Stock Options: Stock options that give you a stake in the company's success.

Conclusion

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Enterprise Customer Success Manager role at blithequark. This is an exceptional opportunity to join a dynamic and innovative company that's revolutionizing the way organizations work with data. With a competitive compensation package, opportunities for career growth and development, and a collaborative and supportive work environment, blithequark is the perfect place to take your career to the next level. Apply now to join our team and help shape the future of data collaboration and governance!