Experienced SEO Customer Support Specialist – Digital Marketing and SaaS Solutions Expert

Introduction to blithequark

blithequark is a rapidly expanding SaaS organization dedicated to empowering businesses worldwide by providing cutting-edge digital marketing tools and SEO solutions. As we continue to scale, we are seeking a versatile and self-sufficient SEO Customer Support Specialist to help us propel our growth. If you're smart, ambitious, and passionate about working for a tech company, we want to hear from you! Our mission is to deliver best-in-class services and software, and we're committed to enjoying life while doing it.

About the Role

We're looking for an exceptional individual to join our team as an SEO Customer Support Specialist. This role will be expected to work in AEST and will be responsible for providing top-notch support to our clients, helping them succeed with our digital marketing tools and SEO solutions. If you have a solid understanding of SEO principles and practices, excellent communication skills, and a passion for helping customers succeed, we encourage you to apply.

Key Responsibilities

• Attend daily scrums to stay up-to-date with the latest developments and updates
• Test specific product categories within the dashboard and report on usability issues, bugs, workflow problems, and more
• Communicate with clients on live chat/our virtual office to help solve problems and answer questions
• Develop and apply testing processes for new and existing products to meet client needs
• Lead product demos + customer onboarding calls with clients to ensure a smooth transition
• Discuss product issues with the team to identify solutions and areas for improvement
• Adapt to the role as needed, being flexible and open to new challenges and opportunities

Requirements

To be successful in this role, you will need:

• Ability to keep up with a fast-moving team that's constantly building new products and features
• Proven experience in a customer success or client services role, preferably within a SaaS or technology environment
• Solid understanding of SEO principles and practices
• Strong technical aptitude and the ability to quickly learn new software
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts
• Ability to create engaging and informative training materials, including Loom video tutorials
• Proactive problem-solving skills and a passion for helping customers succeed
• Fluent in written + verbal English

Essential Qualifications

In addition to the requirements listed above, the ideal candidate will have:

• A strong passion for digital marketing and SEO
• Experience working with SaaS products and technology
• Excellent time management and organizational skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a customer-facing role
• Knowledge of digital marketing tools and platforms
• Experience creating training materials and documentation
• Strong understanding of technical concepts and terminology

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to learn quickly and absorb new information
• Strong technical aptitude and ability to learn new software

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop in their careers. As an SEO Customer Support Specialist, you will have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities to take on new challenges and responsibilities
• A collaborative and supportive team environment

Work Environment and Company Culture

At blithequark, we're proud of the kind, inclusive, and collaborative company culture we've built. Our team is made up of diverse professionals who share the same goals: to be part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our core values include:

• Collaborative and Highly Engaged: We're all about cheering each other on, sharing what we know, and picking each other up when things get messy
• Embodies Excellence: We're relentless in our pursuit of excellence and strive to be the best in our field
• I can figure it out/Google it attitude: We're all about that thirst for knowledge and the know-how to quench it
• Innovative: We're all about agility, evolution, and innovation, and we're constantly refining, experimenting, and pushing boundaries
• Student Mentality: We dedicate ourselves to uplifting each other and pushing blithequark onwards and upwards

Compensation, Perks, and Benefits

As an SEO Customer Support Specialist at blithequark, you can expect:

• A competitive salary of $2,000USD/monthly
• 11 Days Vacation + Christmas Day + New Years Day paid off
• Opportunities for professional growth and development
• A collaborative and supportive team environment
• Access to the latest digital marketing tools and technologies

Conclusion

If you're a motivated and ambitious individual who is passionate about digital marketing and SEO, we encourage you to apply for the SEO Customer Support Specialist role at blithequark. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals, develop your skills and knowledge, and contribute to the growth and success of our company. Don't miss out on this exciting opportunity to join a fast-growing SaaS organization and take your career to the next level. Apply now to become a part of the blithequark team!