Experienced Bilingual Customer Service Representative - Spanish and English Speaking - Delivering Exceptional Support in a Fast-Paced Environment

Introduction to blithequark

At blithequark, we are driven by our Common Purpose, a guiding principle that defines how we interact with our customers, agents, and each other to deliver exceptional experiences. We strive to achieve our business goals while demonstrating our Quality Standards of integrity, expertise, care, and making things easy. As a leader in the independent agency channel, our Gold Service program provides industry-leading expertise to help our independent agents grow and care for their customers 24/7. We are committed to fostering an environment where employees from all backgrounds can build long and meaningful careers, and we seek to create a workplace where everyone feels a sense of community, belonging, and can do their best work.

Job Overview

We are seeking a highly skilled and bilingual Customer Service Representative who is fluent in both English and Spanish to join our team. As a valued employee, you will play a crucial role in delivering exceptional customer experiences and supporting our agents in growing their business. Our ideal candidate is someone who is passionate about providing top-notch service, is flexible, and can work in a fast-paced environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Build rapport with customers and respond to inbound phone calls in a fast-paced call center environment, providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
• Deliver expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
• Provide counsel, guidance, and suggestions to customers to adequately cover and protect what they value most, using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services.
• Uphold our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
• Maintain and track accurate data in various computer systems.

Essential Qualifications

• Associate degree in a business-related field or equivalent experience required.
• A minimum of 6 months related work experience is required, with customer service experience preferred.
• Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
• Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
• Must have the ability to handle confidential and proprietary information.
• Proficiency with computers is mandatory, and knowledge of Microsoft Office tools is necessary.
• Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions.
• Must be able to pass state-specific insurance tests specific to this role and be able to obtain necessary licenses in all applicable states.

Preferred Qualifications

• Prior experience in the insurance industry or a related field.
• Knowledge of insurance products and services.
• Experience working in a call center environment.
• Bilingual or multilingual skills.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Ability to build rapport with customers and provide exceptional service.
• Proficiency in Microsoft Office tools and ability to learn new software applications.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including paid training, mentorship, and coaching. Our employees have access to a variety of career paths and opportunities for advancement, and we encourage continuous learning and professional development. We believe that our employees are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We are a team-oriented organization that values collaboration, innovation, and creativity. Our company culture is built on our Common Purpose and Quality Standards, and we strive to create a workplace where everyone feels valued, respected, and empowered to do their best work. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package.

Compensation, Perks, and Benefits

We offer a competitive salary range for this role, which is determined by a number of factors, including skills, experience, education, certifications, and location. Our compensation package includes a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and a comprehensive benefits package. Our goal is to provide our employees with a total rewards package that is competitive, flexible, and responsive to their needs.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer experiences and providing our employees with the tools and resources they need to succeed. We believe that our employees are our greatest asset, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to do their best work. Apply now to join our team and start your career with blithequark today!