Experienced Technical Customer Support Associate – Software Engineering and Customer Success Expertise for Innovative blithequark Team

Introduction to blithequark

Imagine being part of a cutting-edge, YC-backed seed stage startup that's revolutionizing the way sales-led companies approach social selling and intent data. At blithequark, we're dedicated to helping businesses thrive by providing them with the tools and insights they need to succeed. With a strong focus on innovation and customer satisfaction, we're looking for a highly skilled and motivated Technical Customer Support Associate to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional support and guidance, ultimately driving their success and ours.

About the Role

As a Technical Customer Support Associate at blithequark, you'll be responsible for providing top-notch support to our customers via Slack and email, responding to their queries, concerns, and feedback in a timely and professional manner. Your expertise will be crucial in helping customers navigate our product, troubleshooting issues, and identifying opportunities for growth and expansion. You'll work closely with our CEO, engineering team, and other stakeholders to ensure seamless onboarding, activation, and ongoing support for our customers.

Key Responsibilities:

• Respond to customer inquiries over Slack and email within 1 hour, addressing technical issues, onboarding challenges, and strategic questions related to our product
• Become a domain and product expert, enabling you to provide authoritative guidance and advice to customers
• Collaborate with the CEO to ensure customers are successfully onboarded and activated within 30 days of starting with us
• Monitor customer activity, re-engaging those who show signs of underutilizing our product and identifying opportunities for expansion
• Identify and report bugs or suboptimal experiences in the product, working with the engineering team to resolve issues and improve the overall customer experience
• Scope out additional users within customer companies to uncover expansion opportunities
• Work closely with the engineering team to test new features and releases, ensuring they meet customer needs and expectations

About You

To excel in this role, you'll need to possess a unique blend of technical expertise, customer-centricity, and exceptional communication skills. You should be:

• In the top 5% of individuals in terms of organization, diligence, and responsibility
• Fluent in English, with outstanding written and verbal communication skills
• Customer-oriented, with a genuine passion for helping others succeed
• Familiar with basic software engineering concepts, although coding is not required for this role
• Able to debug basic technical issues, with a willingness to learn and adapt to new tools and technologies

Essential Qualifications:

• Science or Engineering degree (preferably Computer Science) or equivalent experience
• Excellent English communication skills, particularly in written customer-facing interactions

Preferred Qualifications:

• Experience in a customer-facing role, with a proven track record of delivering exceptional support and guidance
• Familiarity with Developer Console in Chrome or MongoDB query writing
• Basic understanding of software engineering principles and debugging techniques

What We Offer

By joining blithequark, you'll become part of a dynamic, innovative team that's shaping the future of social selling and intent data. You'll enjoy:

• Direct interaction with our CEO, customers, and engineering team, providing a unique opportunity for growth and learning
• The chance to develop skills in operations, communications, and engineering, even if you don't want to spend your day coding
• A remote-friendly work environment, with the option to work from our Bangalore office if preferred
• Evening shifts (5 pm to 1 am IST) to ensure better coverage of US timezones, where 95% of our customers are based
• A competitive compensation package, complete with perks and benefits that recognize your value to our team

Why You Should Apply

If you're a motivated, customer-focused individual with a passion for technology and innovation, we encourage you to apply for this exciting opportunity. As a Technical Customer Support Associate at blithequark, you'll be instrumental in driving customer success, shaping our product, and contributing to the growth of our business. Don't miss this chance to join a cutting-edge startup and take your career to the next level.

How to Apply

To apply for this role, please click on the "Apply Job" link below. We can't wait to hear from you and explore how you can contribute to the blithequark team.

Conclusion

At blithequark, we're committed to fostering a culture of innovation, customer satisfaction, and teamwork. If you're a talented, motivated individual who shares our vision, we invite you to join our team as a Technical Customer Support Associate. Together, let's shape the future of social selling and intent data, and drive success for our customers and our business.