Experienced Remote Chat Operator – Customer Engagement and Lead Generation Specialist for Automotive Industry
Welcome to blithequark
At blithequark, we are passionate about delivering exceptional customer experiences through innovative online conversations. As a leader in the automotive industry, we are seeking a highly skilled and enthusiastic Chat Operator to join our remote team in Idaho Falls, ID. This exciting opportunity allows you to work from the comfort of your own home, engaging with customers and driving business growth for our clients.
About the Role
As a Chat Operator at blithequark, you will be responsible for representing our automotive dealer clients in online conversations, creating a wow-ing experience for customers, and turning conversations into leads that generate revenue. If you thrive on engaging in online discussions, have a passion for gaming, and are looking for a flexible and rewarding career, this could be the perfect opportunity for you.
Key Responsibilities
- Engage in online conversations with customers, providing exceptional customer service and support
- Represent blithequark's automotive dealer clients favorably, promoting their products and services
- Turn conversations into leads, helping our clients generate revenue and drive business growth
- Utilize your gaming experience to think creatively and develop innovative solutions to customer inquiries
- Work independently in a remote setting, managing your time effectively to meet performance targets
- Attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT, to develop your skills and knowledge
Requirements
To be successful in this role, you will need to meet the following requirements:
- Live within the state of Idaho, with a reliable internet connection and a quiet, dedicated workspace free from distractions
- Have your own computer or laptop with a webcam, second monitor, microphone, and external mouse
- Computer must have a minimum of 8 GB of RAM, 64bit Operating System, and 8th Generation Intel Core (3 equivalent or higher)
- Able to type at least 35 WPM, with 40 WPM or above preferred
- Gaming experience is preferred, but not essential
- Ability to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT
Essential Qualifications
In addition to the requirements listed above, the ideal candidate will have:
- Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
- Strong problem-solving skills, with the ability to think creatively and develop innovative solutions to customer inquiries
- Ability to work independently in a remote setting, managing your time effectively to meet performance targets
- Strong technical skills, with the ability to troubleshoot basic technical issues and navigate our online platforms
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Previous experience in a customer-facing role, preferably in the automotive industry
- Experience with online chat platforms and customer relationship management (CRM) software
- Strong knowledge of the automotive industry, including products and services
- Certifications or training in customer service, sales, or marketing
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Communication skills: excellent verbal and written communication skills, with the ability to engage with customers in a friendly and professional manner
- Problem-solving skills: strong problem-solving skills, with the ability to think creatively and develop innovative solutions to customer inquiries
- Technical skills: strong technical skills, with the ability to troubleshoot basic technical issues and navigate our online platforms
- Time management skills: ability to work independently in a remote setting, managing your time effectively to meet performance targets
- Adaptability: ability to adapt to changing circumstances, including new products, services, and technologies
Career Growth Opportunities
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Chat Operator, you will have access to:
- Comprehensive training and development programs, including online courses and workshops
- Opportunities for advancement, including promotions to senior roles or specialized positions
- A supportive and collaborative work environment, with regular feedback and coaching
- Access to the latest technologies and tools, including online chat platforms and CRM software
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a distributed team that values:
- Flexibility: we offer flexible working hours and a remote work arrangement, allowing you to balance your work and personal life
- Collaboration: we encourage collaboration and teamwork, with regular virtual meetings and social events
- Innovation: we are committed to innovation and continuous improvement, with a focus on staying ahead of the curve in the automotive industry
- Employee well-being: we prioritize employee well-being, with access to wellness programs, employee assistance programs, and mental health resources
Compensation, Perks, and Benefits
As a Chat Operator at blithequark, you will be offered a competitive salary of $13 per hour, with opportunities for advancement and growth. You will also have access to a range of perks and benefits, including:
- Comprehensive health and dental insurance
- Retirement savings plan, including employer matching
- Paid time off, including vacation days, sick leave, and holidays
- Access to employee discounts and promotions, including automotive products and services
Conclusion
If you are a motivated and enthusiastic individual with a passion for customer engagement and lead generation, we encourage you to apply for this exciting opportunity. As a Chat Operator at blithequark, you will be part of a dynamic and supportive team that values innovation, collaboration, and employee well-being. Don't miss out on this chance to grow your career and join our team of dedicated professionals. Apply now and take the first step towards an exciting and rewarding career with blithequark!
Apply for this job