Experienced Customer Training Specialist – Delivering Exceptional Customer Experience through Innovative Training Solutions at blithequark

Introduction to blithequark

At blithequark, we empower the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in a billion-dollar industry projected to double by 2030. Organizations like General Mills, Unilever, and Rite Aid rely on blithequark every day to streamline their maintenance operations, reducing costs and equipping their teams for success. What sets us apart is our easy-to-use software and our genuine care for the success of our customers. They see us as a partner rather than just another vendor. Our incredible team drives this success, consistently going above and beyond to deliver value.

About the Role

We're looking for a Customer Training Specialist to ensure our customers are empowered to leverage our platform to its fullest potential. This role will provide one-to-many and self-serve training resources to support our customers at scale. As a key member of our team, you will play a critical role in delivering exceptional customer experiences through innovative training solutions. Your expertise will help our customers achieve their goals, and your passion for ensuring a positive customer experience will make you a valuable asset to our team.

Key Responsibilities

• Evaluate the customer journey by customer segment, leverage customer feedback, and determine the right mix of educational offerings and delivery mechanisms to maximize effectiveness.
• Deliver client-facing training and webinars that are easy to absorb across a wide variety of business and technical users across all levels of the organization.
• Plan, advertise, facilitate, and report on virtual training, including webinars, on-demand videos, learning hours, etc., to ensure customers are achieving value.
• Monitor training effectiveness and customer satisfaction and respond quickly to make improvements to content.
• Support new products/programs to ensure successful launch and adoption.
• Leverage data to assess the effectiveness of instruction and certify that users are proficient in technology use and are able to meet customer KPIs.
• Provide recurring status updates to the team and leadership on customer education program success criteria and progress on targeted learning outcomes.
• Partner with multiple departments, such as Marketing, Customer Success, Product, and Sales, to build a world-class customer experience that delivers the right content to the right customer at the right time.

Essential Qualifications

• 2+ years of experience developing and delivering customer training programs, preferably in a SaaS or high-growth startup environment.
• Passion for ensuring a positive customer experience.
• A high degree of organization and proficiency in leveraging a variety of tools to develop learning resources (e.g., videos, webinars, articles, workshops, etc.) to support key learning programs.
• Excellent verbal and written communication skills with strong storytelling ability.
• Self-starter with the ability to work independently and handle multiple projects simultaneously.
• Excellent attention to detail and a commitment to accuracy and quality.
• Experience in building successful internal business relationships and also facilitating external conversations at all levels.
• Ability to work in a dynamic environment in which the requirements are not always well-defined and priorities change frequently.
• Ability to adjust priorities to work efficiently and meet deadlines.

Preferred Qualifications

• Fluency in Spanish is a plus.
• Experience with adult learning principles and instructional design.
• Familiarity with e-learning authoring tools and learning management systems.
• Knowledge of customer success metrics and analytics.

Skills and Competencies

To be successful in this role, you will need to possess a unique blend of skills and competencies, including:

• Strong communication and interpersonal skills.
• Ability to think creatively and develop innovative training solutions.
• Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong customer focus, with a passion for delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Training Specialist, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development opportunities, such as training and certification programs.
• Mentorship and coaching from experienced professionals.
• Opportunities to work on high-impact projects and contribute to the growth and success of the company.
• Access to a range of learning resources, including online courses and industry events.
• A culture of continuous learning and improvement, with a focus on innovation and experimentation.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and transparent company culture. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is supportive, inclusive, and fun. As a Customer Training Specialist, you will be part of a dynamic and fast-paced team, with opportunities to collaborate with colleagues from a range of departments and contribute to the growth and success of the company.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $60-80K, depending on experience.
• A fully remote position, with the flexibility to work from anywhere.
• Stock options, with the opportunity to share in the company's success.
• Flexible PTO, with the ability to take time off when you need it.
• 11 paid company holidays, with the opportunity to relax and recharge.
• Paid parental leave, with the support you need to care for your loved ones.
• Health, Dental, and Vision insurance, with the peace of mind that comes with knowing you are protected.
• Employer-paid Basic Life insurance and Short-Term Disability insurance, with the security of knowing you are covered.
• Company contribution match for HSA and 401(k), with the opportunity to save for your future.
• Monthly employee wellness stipend, with the support you need to prioritize your health and wellbeing.
• Opportunities for Learning and Development Reimbursement, with the chance to pursue your passions and interests.
• Pet insurance, with the peace of mind that comes with knowing your furry friends are protected.

Conclusion

If you are a motivated and experienced Customer Training Specialist, with a passion for delivering exceptional customer experiences, we would love to hear from you. At blithequark, we are committed to creating a work environment that is supportive, inclusive, and fun, and we are excited to welcome a new member to our team. With a range of career growth opportunities and learning benefits, a competitive compensation package, and a collaborative and transparent company culture, this is a unique opportunity to join a dynamic and fast-paced team and contribute to the growth and success of the company. Apply now to take the first step in your new career as a Customer Training Specialist at blithequark.