**Customer Service Leadership Role at blithequark: Drive Exceptional Customer Experiences and Foster a Culture of Excellence**

Are you a seasoned customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Leader. As a Customer Service Leader at blithequark, you will play a critical role in shaping the company's customer service strategy and ensuring that our customers receive the highest level of service and support. With a focus on delivering exceptional customer experiences, you will lead a team of customer service professionals and work closely with cross-functional teams to drive business growth and improve operational efficiency. **About blithequark** blithequark is a leading provider of innovative solutions and services to the aerospace industry. With a strong commitment to customer satisfaction and a culture of excellence, we strive to deliver exceptional results and exceed our customers' expectations. Our team of dedicated professionals is passionate about making a difference and driving business growth through innovative solutions and exceptional customer service. **Core Responsibilities** As a Customer Service Leader at blithequark, your core responsibilities will include: * Serving as the Customer Service leader for all blithequark sites, CRO & OEM, and developing and deploying customer service processes to provide periodic (daily/weekly) agreed-upon performance updates to customers (quality, delivery, open actions), backlog review, order entry, and customer scorecard management. * Overseeing the review and analysis of customer schedule changes to understand impact to sales plan and operations; coordinating and submitting any pricing changes required by customer changes. * Escalating issues from site Customer Service and Contracts teams appropriately and promptly to commercial leadership and general management as needed. * Monitoring and reporting on customer satisfaction with the Global S&C Team and participating in escalated customer visits, site visits/audits, as needed. * Supporting each site's Division Export Compliance Administrators (DECA) to maintain documented processes and provide training at sites for contract review, export license management, and foreign visitor screening and employment plans. Ensuring that any export compliance issues are addressed during the quoting process for customers. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * 3-5 years in customer-facing leadership role in an aerospace or high-quality manufacturing industry (Repair or OEM). * Excellent interpersonal and service recovery skills. Able to maintain composure during high-stress or conflict situations, demonstrating empathy and professional persistence. * Excellent customer relationship management skills with an ability to build trust and maintain positive relationships through timely updates and professional communication, even under pressure. * Strong problem-solving & escalation management skills and ability to quickly identify root causes of issues (e.g., delivery or quality problems) and engage appropriate teams to resolve them. * Strong cross-functional collaboration skills with an ability to work effectively with operations, quality, engineering, and commercial teams to align responses to customer needs. * Strong organizational skills for managing data, priorities, and timelines. * Knowledge of ERP/CRM systems (e.g., SAP, SFDC) is a plus. * Ability to interpret delivery metrics, quality trends, and customer scorecards to drive continuous improvement. * Basic understanding of commercial agreements to ensure order compliance and facilitate contract closeout activities. **Education Requirements** A Bachelor's degree is preferred, but relevant experience is acceptable in lieu. **Work Environment and Company Culture** As a Customer Service Leader at blithequark, you will be part of a dynamic and fast-paced team that is passionate about delivering exceptional customer experiences and driving business growth. Our company culture is built on a strong commitment to customer satisfaction, innovation, and excellence. We offer a collaborative and supportive work environment that encourages professional growth and development. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Leader, you will have opportunities to: * Develop and lead a team of customer service professionals. * Collaborate with cross-functional teams to drive business growth and improve operational efficiency. * Participate in training and development programs to enhance your skills and knowledge. * Contribute to the development of customer service processes and strategies. * Take on new challenges and responsibilities as the company grows and evolves. **Compensation, Perks, and Benefits** As a valued member of our team, you will be eligible for a competitive compensation package, including: * A salary that reflects your experience and qualifications. * A comprehensive benefits package, including medical, dental, and vision insurance. * A 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional growth and development. **How to Apply** If you are a motivated and results-driven customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Service Leader. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job