Experienced Customer Support Crew Member – Part-Time – blithequark Store

Welcome to blithequark: Inspiring Travel through Exceptional Customer Support

On April 28, 2021, blithequark took flight as America’s first new airline in nearly 15 years, ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

About the Role: Customer Support Crew Member

The Customer Support Crew is responsible for assisting and supporting inbound/outbound customer interactions into the blithequark Customer Support Center (CSC). The Customer Support Crew must effectively and efficiently resolve all inquiries, requests, and needs of our customers. They will do this through the core values and our “Soul of Service” through effective problem solving, consistent standards of service, sales, and operational support. Upon successful completion of training, Customer Support Crewmembers will be eligible to work from home.

Key Responsibilities:

• Support continuous calls, and digital support (email etc.) channels into the CSC
• Provide exceptional service to every customer, every time
• Perform all assigned activities related to booking, modifying, and supporting customer reservations
• Sell flights and ancillary products and services
• Maintain KPI performance standards as defined by the CSC

Requirements for Success

To be a successful Customer Support Crew Member at blithequark, you will need:

• High School Diploma or General Education Development (GED) Diploma
• Bilingual preferred
• One (1) year of customer service or sales experience
• Ability to multitask by answering continuous calls and digital messages (i.e., email, etc.)
• Ability to navigate through complex processes while interacting with a customer
• Upon Completion of new hire training, show proficiency in navigating through concurrent digital interactions with more than one customer at a time.
• Provide a safe and professional office-work environment, free from background noise and distraction
• Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment.
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
• Previous sales and call center experience is preferred
• Attention to detail and strong organizational skills
• Excellent verbal (telephone) and written communication skills, including grammar
• Strong customer service skills
• Ability to stay composed and polite under pressure, effectively handling tense situations.

X-Factors for Exceptional Performance:

• Provide a high-speed internet connection to meet work from home requirements (25 mbps)
• Technically proficient in working with CSC systems/programs/tools which include but are not limited to: Radixx Res, Jira, and Airline Choice DCS
• Potential need to work flexible hours and be available to respond on short notice
• Flexible and able to work at any time, including nights, weekends and holidays

Career Growth and Learning Benefits

At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Support Crew Member, you will have access to comprehensive training programs, mentorship, and opportunities to advance within the company. Our goal is to help you succeed and grow with us, and we are committed to providing the support and resources you need to achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of respect, empathy, and teamwork, and we are committed to creating a workplace where everyone feels valued and supported. Our employees are our greatest asset, and we are dedicated to providing a work environment that is safe, healthy, and productive.

Compensation, Perks, and Benefits

We offer a competitive salary of $17 per hour, as well as a range of perks and benefits, including:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for advancement and professional growth
• A dynamic and supportive work environment

Conclusion

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity to join our Customer Support Crew at blithequark. As a member of our team, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Don’t miss out on this opportunity to take your career to new heights and join a team that is dedicated to inspiring travel and delivering exceptional customer experiences. Apply now to become a part of the blithequark team!