Looking for Online Programs Specialist - Southeast Online in Cape Girardeau, MO

Job title: Online Programs Specialist - Southeast Online

Company: Southeast Missouri State University

Job description: Position Summary

Online Programs Specialist
Southeast Online
Full Time

The office of Southeast Online at Southeast Missouri State University is committed to student success. The office consists of a director, advising team, recruitment team, and faculty support team. The Online Programs Specialist reports to the Coordinator of Online Advising. This position plays a critical role in the academic success of online students at Southeast. We seek a dynamic, ethical, motivated professional with excellent customer service skills, a passion for learning, and a desire to help online students achieve their academic goals.

Primary Responsibilities

• Serves as a contributing member of the Southeast Online team
• Advises students pursuing an online degree; support students experiencing cultural, family, personal or economic issues; help students access appropriate campus and community resources
• Advises using face-to-face, email, phone, or web conferencing software
• Works to recruit new students to online programs by attending recruitment events and working with prospective students
• Onboards new online students, which includes an extensive review of previous coursework and experience; recommends potential substitutions, obtains appropriate approvals, and processes the appropriate paperwork; ensures students complete the online orientation; trains students on Southeast processes; discusses goals and strategies to assist online students in selecting an appropriate major that aligns with their goals
• Serves as a liaison to specified academic colleges and departments; attend meetings; provide demographic, enrollment, and other data; ensures communication between Southeast Online and the academic units
• Performs enrollment management functions by working with academic departments to ensure course offerings allow for timely graduation and reserve seats in online courses to provide appropriate access to online courses
• Ensures online student retention by monitoring students' enrollment reports following the established communication plan to students, adhering to the flipped advising model, and assisting in maintaining the online orientation
• Serves as an advocate for online students by working collaboratively with various campus constituencies, including, but not limited to, admissions, academic departments, regional and campus advisors, registrar, and other on-campus student services
• Maintains knowledge in distance education, online learning, and academic advising by attending workshops, conferences, webinars and reviewing research
• Uses various computer systems to perform the functions of the position, including the Banner system, DegreeWorks, SupportNET, and Microsoft 365; accurately process changes to student records in all systems; create and run reports as needed; ensure data integrity.

• Bachelor's degree; counseling or higher education degree a plus
• Knowledge of academic advising, counseling or closely related area through work experience or an educational setting
• Demonstrated exceptional customer service skills
• Demonstrated excellent interpersonal and intercultural communication skills, both verbal and written
• Strong organizational skills
• Strong technical proficiency with a demonstrated ability to work across multiple software platforms simultaneously
• Experience with electronic reports and making data-informed decisions
• Experience prioritizing and managing multiple tasks
• Ability to diffuse emotional or tense situations and offer viable solutions

• Letter of interest addressing all position qualifications
• Current resume
• Names and contact information of three professional references may be asked for at a later date

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