Immediately Require Sales Coach, Cruise Vacation Planning - Remote US in Fort Lauderdale, FL

Job title: Sales Coach, Cruise Vacation Planning - Remote US

Company: Princess Cruises

Job description: Job Description



One of the best-known names in cruising, Princess is the world???s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced???Medallion Class???Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.



We???re looking for an amazing Sales Coach, Cruise Vacation Planning to fill this role. You'll be responsible for driving sales to meet and exceed team and departmental targets by motivating, assisting, coaching and developing Princess Cruise Vacation Planners within Princess guidelines and standards. The incumbent will work in close collaboration with the CVP Operations Manager, outbound sales supervisors and other CVP coaches. Daily responsibilities include reviewing and communicating promotions, products, and policies, coaching to Key Performance Indicators (KPIs), and employing sales tools. Administrative functions cover aspects such as Siebel, Workforce Management (WFM), hiring, training, and special projects. This agile position demands adaptability and a strategic approach to meet Sales Coach, Cruise Vacation Planning the changing needs of customers and the business.



Here???s a summary of what Princess is looking for in its. Is this you?



Responsibilities

• Understand Key Aspects of Role: Acquire a clear understanding of all CVP job functions, including applications such as Polar and Siebel, adherence to Princess Cruises Line (PCL) policies, rules, and regulations, and thorough knowledge of promotions and campaigns.


• Coordinate with Sales Leadership and Management: Work both independently and directly with CVP Sales Leadership to establish and implement personalized goals, objectives, and action plans. This includes the responsibility for conveying information, responsibilities, and assignments to the CVPs and suggesting strategies to management, along with providing detailed insights and feedback on promotional campaigns.


• Conduct Regular Team Meetings: Develop and lead weekly team meetings to review statistical insights, sales results, industry news, disseminate information about new products, policies, and upcoming campaigns, present commendations and awards, and prepare for upcoming events.


• Monitor Agent Performance: Execute monthly side-by-side monitoring evaluations with each agent, ensuring alignment with company standards and individual performance goals and if necessary, perform disciplinary reviews.


• Maintain Accountability and Feedback Channels: Systematically document monitoring checklists and summaries on the Accountability tracker on a weekly basis, and foster channels for agent feedback to encourage regular participation.


• Evaluate and Report Performance: Produce quarterly outlines of the team???s performance and growth, and conduct performance reviews as directed by the Operations Manager, coupled with the preparation of daily, weekly, and monthly reports to align team performance with management's expectations.


• Plan and Implement Sales Strategies: Create and execute detailed plans for both the coach and team to attain daily and monthly goals, including the development and implementation of contests, awards, and department themes.


• Oversee Hiring and Training Processes: Interview potential new hires, assist with onboarding, and develop, schedule, and administer sales training for both new hires and existing staff to ensure a well-prepared sales team.


• Any additional duties as assigned by Manager/Director

• Minimum of 4 years supervisory/lead experience directing and managing sales individuals or a team in a high volume sales environment.


• Proven success as a sales representative as measured by level of sales performance against established goals and objectives. .


• Experience in developing & reviewing performance reports and driving goals & expectations based on trends and observations.


• Experience in following technical processes, ability to grasp system logic and identifying and resolving process/system issues in a timely manner


• Strong personal computer skills and demonstrated proficiency with Microsoft Office software.


• Demonstrated leadership skills, including the ability and proven success influencing and motivating others.


• Innovative thinking and problem-solving skills.


• Demonstrated strong work ethic and the ability to work in a goal oriented, high pressure environment with strict deadlines.


• Strong verbal, interpersonal and communication skills. Demonstrated ability to effectively communicate with management and agents.


• Strong organizational skills and the ability to handle multiple priorities


• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

• Cruise and Travel Privileges for You and Your Family


• Health Benefits


• 401(k)


• Employee Stock Purchase Plan


• Training & Professional Development


• Tuition & Professional Certification Reimbursement


• Rewards & Incentives


• Base Salary Range: $ 47,300.00 to $ 63,900.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

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