Want Manager, BI & Client Reporting (REMOTE) in Newton, MA

Job title: Manager, BI & Client Reporting (REMOTE)

Company: Bright Horizons Family Solutions

Job description: Primary Purpose



The Manager, Business Intelligence and Client Reporting will be responsible for managing the internal processes and resources of the enterprise reporting team, for executing on the Enterprise BI & Client Reporting team?s internal roadmap, and for supervising the team?s shared resources, assigning them to tasks and adjusting as needed.



Essential Functions/Responsibilities

• Develop and maintain a basic understanding of various Bright Horizons reporting systems.


• Work independently with IT, stakeholders, and Product Analysts to investigate viability of department?s ability to meet reporting needs.


• Oversee Salesforce ticketing process to ensure timely response to requests and to update the ticketing system to reflect current needs.


• Manage shared team resources, including Qlik and automation developers, to ensure efficient and properly prioritized allocation and assignments


• Own the enterprise reporting team?s documentation wiki by ensuring team members populate and/or modify documentation according to established protocols and requirements.


• Assist senior director with roadmap management and review


• Assist senior director with establishing and maintaining standardized report bundles, tracking costs associated costs for customizations, and cross-charging as needed.


• Monitor and improve BI operations, automating processes where possible and identifying and correcting issues proactively


• Work with senior director to improve the quality and speed of decision-making and inform new product development process by designing and implementing reports, dashboards, and presentations and analyzing customer and market data


• Schedule and coordinate with other teams


• Coordinate onboarding for new hires, including system access requests and adding to distribution lists


• Drives knowledge sharing within and across verticals.

• Experience with Microsoft SQL, SSRS, and stored procedures preferred


• Demonstrated ability to lead complex BI implementation projects

• Health Care


• Retirement


• Sick Leave


• Vacation


• Paid Holidays


• Disability Insurance


• Life Insurance


• Tuition Reimbursement

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