Require Assistant Director of IT in Providence, RI

Job title: Assistant Director of IT

Company: Electronic Systems

Job description: Our client, based in Providence, RI, is currently seeking an Assistant Director of IT for a contract-to-hire opportunity. In this role, you will have a pivotal responsibility in supervising and maintaining the organization's repository of software applications through best practices. The Assistant Director will also manage and determine appropriate staffing for a technical team, develop effective relationships with the heads of the agency's business units, and facilitate efficient project planning, implementation, and coordination of processes crucial for providing user applications and systems essential for business operations. The Assistant Director will apply proven communication and problem-solving skills to guide and assist the user group with issues related to the design, development, and deployment of mission-critical information and software systems. This position reports directly to the Director of Information Technology.



Responsibilities

• Evaluate current business processes, procedures, relationships, system design, and techniques to identify opportunities to improve Rhode Island Housing?s information systems.


• Bridge the communication divide between IT staff and business unit staff.


• Maintain systems and ensure the clients are properly utilizing business applications.


• Work closely with partners (e.g., ICE/Black Knight, HDS, Yardi, Ellie Mae, Mitas?) and clients to ensure that software applications are developed, and programming modifications are made and tested in accordance with project goals.


• Monitor and ensure all Applications, Services, and Support Services related issues are tracked and resolved in a timely manner. Work with business areas on update/grades, via change control processes.


• Assist business areas in researching new systems and applications to address business needs.


• Collaborate with business, application, and architectural teams to achieve quality deliverables.


• Develop professional relations with clients/customers and establish effective solutions to meet business requirements.


• Prepare designs and establish costs for various business application development projects.


• Develop work schedules and ensure all applications work within the work schedule.


• Determine and analyze various processes and implement changes for improvement.


• Prepare and maintain business application system documentation.


• Adapt system development methods, standards, governance, and guidelines to meet the needs of the business or as it relates to a specific project.


• Manage the daily/weekly operations of the Application team employees and partners.


• Manage support of critical business applications; ensure most current updates are installed; manage updates with the infrastructure team.


• Ensure major business applications are properly utilized by the clients through appropriate training.


• Analyze business requirements and current system processes to identify improvements.


• Resolve complex database system and application problems.


• Ensure all business application system documentation is up to date and accurate.


• Ensure all work is developed and maintained in accordance with appropriate regulatory requirements.


• Communicate effectively with Information Technology management and business entities on the project process and identify risks in a timely manner.


• Work with a partner via email, phone, and ticketing system to resolve issues.


• Adhere to enterprise policies, processes, and standards.


• Adhere to security policies to ensure the protection of organization data.


• Keep skillset and knowledge up to date on new technologies via training, tutorials, online forums, and peer tutoring.


• Establish and maintain successional planning policies and procedures.


• Serve on Information Technology project teams and other special projects as assigned by the Director of Information Technology.


• Plan for the agency?s disaster recovery needs and contribute to related efforts as necessary.

• 8-10 years? experience leading business application development and support teams on various projects, preferably in financial services or housing program environments.


• 5 years of direct experience managing applications and/or systems management.


• Proven experience in overseeing the direction, development, and implementation of software solutions.


• Direct, hands-on experience with automated software management tools and database SQL/ETL delivery.


• Project management experience with both technical and business unit teams.


• Strong knowledge of system and software quality assurance best practices and methodologies.


• Experience with core software applications, including loan origination, imaging, and accounting.


• Technically fluent in programming languages, including C#, .Net, Visual Basic, Java Script, PowerShell, Python, and HTML.


• Proven experience with Visual Studio and source control applications/methods.


• Working knowledge of relational database principles with such databases as SQL.


• Working knowledge of reporting software such as SSRS.


• Working knowledge of network and PC operating systems, including Windows 10, SharePoint, and MS Office 365.


• Working knowledge of current network hardware, protocols, and standards.


• Knowledge of applicable data privacy practices and laws.


• Demonstrated aptitude for effective leadership with staff and ability to work occasional evening and weekend work to meet deadlines.

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