Require Patient Intake Specialist (Hybrid) in Saint Paul, MN

Posted 2025-03-15
Remote, USA Full-time Immediate Start

Job title: Patient Intake Specialist (Hybrid)

Company: Baxter

Job description: This is where you save and sustain lives



At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You?ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.



Baxter?s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.



Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.



Join us at the intersection of saving and sustaining lives? where your purpose accelerates our mission.



Your role at Baxter



As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in inter-facing with our new and existing patients, while continuing to exceed customer expectations. These include establishing initial contact with patients/caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment.



This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.



What you will be doing



Perform verification of benefits to determine coverage and payer requirements



Load all benefit information correctly to allow for clean claims and streamlined revenue



Interview patient/caregiver to gather, confirm, and input medical, insurance and demographic information



Assess Face to Face documentation to determine if payor requirements are met



Assess or evaluate the risk of shipping device based on information received in the patient interview, place of service, insurance validation and Government and Commercial Insurance requirements



Discuss patient financial liability, set-up payment plans, discuss patient financial assistance when needed and follow up on applications



Educate the patient/caregiver on the benefits of therapy and to promote therapy adherence



Accurately document events and communications in a timely manner



Initiate the process for obtaining any necessary forms such as the TCR (Terms, Condition & Responsibility), ABN (Authorization of Benefits Notification) and other forms required during the training process, and Waivers



Provide timely follow-up with patient/caregiver when needed



Works collaboratively with multiple teams to optimize outcomes for our patients.



Facilitate return of device when patient no longer demonstrates benefit from therapy



Perform with the highest level of integrity, while by complying with the Global Code of Conduct, applicable work instructions, and applicable laws and regulations to enhance outcomes for our patients and their caregivers



Work collaboratively with Sales Enablement and Account Executives to ensure healthcare team and patient needs are met and coordinate contact and in-hospital training as needed.



What you will bring



3+ years relevant experience, preferably in health insurance and/or durable medical equipment



High level of reasoning ability to successfully resolve a variety of patient and business issues



Strong critical thinking and problem-solving skills



Exceptional written, verbal, and interpersonal communications and presentation skills



Detail oriented



Proficient in Microsoft Office Software



Preferred/not required



Associates degree or higher



Third Party payer experience



Experience with TIMS



What?s in it for you at Baxter



Generous Paid Time Off & Paid Holidays



Flexible WFH opportunities



Dress for your day policy



Monthly Work/Life Balance Seminars



Medical, Dental, Disability and Life Insurance coverage immediately upon hire



Vision and other voluntary benefits and discounts



Retirement Savings ? Choose from pre-tax and/or Roth after-tax savings; Baxter matches 3.5 percent on your first 4 percent of contributions and provides a non-matching contribution of 3 percent of eligible pay each year



Employee Stock Purchase Program ? Purchase Baxter common stock each month at a 15 percent discount through payroll deductions with no brokerage fees



Paid Parental Leave



Family Supports ? Daycare Priority Access, Discounts, Premium Access to Caregiving Database (SitterCity.com), Tutoring and Online learning support



Pre-Tax Commuter Benefits



Flexible Spending Accounts (FSAs) for Health and Dependent Care



Health Savings Accounts (HSAs)



Educational Assistance Program



BeWell@Baxter ? Global health and wellness program with access to resources and benefits to help focus on staying well through education and prevention



Premium Access to Headspace, meditation, and mindfulness app



Employee Assistance Program for mental health, family, financial and legal supports



Business Resource Groups ? Employee-run affinity groups that drive multi-cultural awareness and engagement at Baxter; provides a forum for employees to share knowledge, ideas, and personal experiences



Adoption Assistance Program



Additional benefits include discounts on: Motorcycle Insurance, wedding insurance, Identity theft protection, pet care plans, childcare, travel, Blackhawks tickets & more



We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $36,000 to $90,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.



#LI-VS1



The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.



Equal Employment Opportunity



Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.



Reasonable Accommodations



Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.



Recruitment Fraud Notice



Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .

Expected salary: $36000 - 90000 per year

Location: Saint Paul, MN

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