Require Program Coordinator in Tempe, AZ

Job title: Program Coordinator

Company: Arizona State University

Job description: Department Name



Academic Support Network Tempe



Job Description



The Program Coordinator performs a variety of duties related to the support of the Academic Support Network (ASN) Writing Center program and Online Graduate Writing Center and works from the Tempe campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to provide direct supervision to assigned student staff, including but not limited to hiring, training, evaluating, and managing schedules. This position supervises assigned Program Aide(s) as needed for the program. This position will also assist in the delivery of training content for ASN's student workers. This position is also responsible for assisting in the deployment of ASN's 24/7 learning support model. This position will support student staff involvement in ASN's 24/7 platform. This position will work with assigned staff to provide support for the adoption of ASN's 24/7 model. This position participates in Work+ training for professional staff, mentors ASN's working learners in Work+, and assists in the evaluation of ASN's working learners according to Work+ guidelines. The Program Coordinator will be under the direct supervision of the ASN Program Manager for the Writing Center and Online Graduate Writing Center. University College values the employee experience; as a result, University College will engage employees in active collaboration to discuss the design of work, workspaces, and tools to improve the quality of their own workspaces.



Requisition ID



95778BR



Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse;


• Required to stand for varying lengths of time and walk moderate distances to perform work.


• Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.


• Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts.


• Ability to clearly communicate to perform essential functions.

Minimum Qualifications



Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinator program experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.



Category



02



VP Code



EXEC VP/PROVOST



Scope of Search



Open



Desired Qualifications

• Evidence of a degree in English or any other degree program relevant to the area of responsibilities


• Demonstrated knowledge of writing center theory and pedagogy


• Experience working with different genres of writing


• Experience collaborating with faculty, staff, and/or community members


• Demonstrated knowledge of theories of English Language Learning/Second Language Writing


• Demonstrated knowledge of writing principles


• Experience developing and giving presentations


• Experience tutoring or teaching


• Experience using technology such as Canvas, Zoom, Slack, Tutortrac, Google Suite, Microsoft Office, and/or other web applications


• Supervisory experience


• Evidence of effective communication skills


• Experience working collaboratively on a team

Close Date



09-October-2023



Grant Funded Position



This is not a grant funded position and is not contingent on future grant funding.



Full-Time/Part-Time



Full-Time



Essential Duties

• Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating assigned staff, which may include student and professional staff


• Work collaboratively in a campus-specific team to provide support for the unit's delivery of all services


• Work in a shared supervision model to manage the supervision and day-to-day functions of the Writing Center Program, which includes but is not limited to:

• Training new and current student staff


• Creating and managing student staff schedules


• Evaluating student staff performance and providing feedback


• Helping to resolve issues amongst student staff and/or users


• Assisting with the scheduling and presentation of student employee training, meetings, and workshops


• Supporting University College's Work+ by engaging in all aspects of the designed program including, but not limited to, mentorship, reflective practices, professional development and evaluation of working learners, and use of digital portfolios


• Monitoring and assessing staff through one-on-one meetings and providing staff with direction and strategies on how to become more effective in their position


• Help student staff develop materials for ASN's 24/7 academic support model


• Participate in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems.


• Contribute to University College initiatives to improve employee engagement in the design of work, workplace, tools, and processes such that we improve the quality of the employee experience and satisfaction with their work.


• Ensure the success of ASN's 24/7 academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to the ASU community.


• Assist with the coordination and presentation of bi-weekly staff meetings and training workshops.


• Assist with coordinating marketing events to promote services


• Serve on department committee and represent ASU and ASN at events as needed


• Respond to student questions and concerns


• Other duties as assigned

Salary Range



$42,017 per year



Instructions to



Application deadline is 3:00PM Arizona time on the date indicated.



Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.



Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.



ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.



Only electronic applications are accepted for this position.



IMPORTANT NOTE: What is the meaning of ?equivalent combination? in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.



Job Family



Business Operations

Expected salary: $42017 per year

Location: Tempe, AZ

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