Need Senior Transit Information Service Installer in Minneapolis, MN

Job title: Senior Transit Information Service Installer
Company: The Metropolitan Council
Job description: WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail, and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.
How your work would contribute to our organization and the Twin Cities region:

The Senior Transit Information Installer position is responsible for the application and installation of all pieces of transit information, including bus stop signs, long-term rider alerts, maps, holders, poles, and special installations. The position reports to the Assistant Manager, Transit Information and is responsible for providing work direction to support staff, specifically the Transit Information Installer position, Transit Information Services Support Specialist, and vendors. Additionally, the position will be responsible for:

• Overseeing inventory and maintaining accurate information within database.
• Tracking and reordering inventory.
• Serving as the primary point of contact between Street Operations and municipalities, coordinating routine maintenance of on-street signage.
• Providing work direction and managing the assignment of daily work and special project work for installation staff.
• Overseeing ongoing maintenance list and be responsible for the efficient and accurate resolution of issues.
• Staying on top of upcoming changes and special projects and ensuring staff is available to complete work in a timely manner.
• Identifying resource needs and work with management to procure necessary equipment.

What you would do in this job

NOTE: This position is open only to current Metropolitan Council employees.

1. Lead the signage implementation of new route information to bus stop signs prior to work pick and for weekly service changes

• Organize list of changes and schedule staff as needed to apply decals.
• Lead effort to apply new route information decals to aluminum blanks prior to installation.
• Verify completed signs match pick or weekly service change information.

2. Lead installation of signage with updated transit information prior to work pick and for weekly service changes.

• Lead effort to Install new route information at all bus stops that have changes prior to work pick or weekly changes. Arrange support staff as necessary based on volume of installation.
• Document all completed signs and verify installation matches instructions.
• Identify specific hardware and tools necessary to perform work at all locations prior to pick. Procure any new tools or hardware in advance of pick in order to perform installation.

3. In consultation with the Field Operations Supervisor, coordinate work assignment for Transit Information installers, including daily work, pick-based work, and special project assignment.

• Assign daily work and distribute work to Transit Information Installers.
• Develop work plan for installation staff around audits and special assignments. Review and verify work is complete and accurate.
• Develop work plan for quarterly service changes and assign and distribute work to Transit Information Installers.
• Train installation staff. Monitor performance and develop performance coaching strategies as appropriate.

4. Assists Field Operations Supervisor in the planning and leads the implementation of Transit Information systematic signage maintenance and replacement plan.

• Develop and implement signage maintenance and replacement plan based upon priorities and staffing.
• Lead audit of on-street signage, coordinating support staff roles and responsibilities.
• Prioritize installation list and oversee completion of signage and maintenance plan work.

5. Lead installation of additional customer information (e.g., long-term rider alerts, wayfinding signage, and special stop-specific messaging, etc.)

• Work with the Field Operations Supervisor to develop support and maintenance plan around any new initiatives.
• Work cooperatively with Marketing and other departments to install customer information on demand. Document locations and verify accuracy of installations. Coordinate removal of all information as appropriate.
• Make recommendations on hardware choices (e.g., sign blanks, brackets, fasteners) necessary to support installation work.

6. Facilitate communications of signage installation and updated transit information with internal stakeholders and municipalities. Work with stakeholders in defining signage requirements and understanding trends in signage technologies.

• Align Metro Transit Signage maintenance and replacement plan with these requirements and trends.
• Coordinate communication between Street Operations and municipalities regarding routine on-street sign maintenance
• Track inventory and ensure municipalities have sufficient inventory to maintain on-street signage.
• Maintain database of signage contacts and agreements with municipalities.

What education and experience are required for this job (minimum qualifications)

• High School diploma/GED and two (2) years of experience in installation of Metro Transit signs, holders, displays, and poles within the region, along with installation requirements or related experience; AND
• One (1) year of leadership experience. which may include any of the following: training/mentoring employees, coaching, community leader, military, trainer, project lead, supervisory or management role.

License:

• Valid driver's license and good driving record

What additional skills and experience would be helpful in this job (desired qualifications):

• Knowledge of Metro Transit's bus stop sign implementation project.
• Proven ability working independently to meet work tasks and deadlines.
• Experience working effectively with different departments and stakeholders.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of Metro Transit's route system, and operating policies and procedures.
• Knowledge of various hardware and tools necessary for installation of bus stop signs, shelter signs, long-term rider alerts, maps, holders, poles, and special installations.
• Knowledge of the various forms of hardware used for installations on poles, e.g. banding, ring brackets, tubular brackets.
• Skill in using Microsoft Excel.
• intermediate level skill in using DeviceMagic or comparable online database.
• Skilled in time management and prioritization of tasks.
• Ability to operate basic hand tools.
• Ability to lead and direct the work of others.
• Ability to read, write and communicate in English.

Additional information

Union/Grade: Amalgamated Transit Union /Wage 58
FLSA Status: Non-Exempt
Safety Sensitive: No

Working Conditions:
Ability to work in an environment with loud noise and risk of electrical shock. Works near moving traffic or equipment. Works in wet humid conditions and high precarious places. Exposure to outdoor weather conditions, extreme cold and extreme hot.

Physical Requirements:
Ability to walk, stand, climb stairs, bend or stoop for entire eight-hour shift. Ability to lift 50 pounds and exert and force up to and more than 100 pounds.

What steps the recruitment process involves:

• We review your minimum qualifications.
• We request a work record evaluation (ATU employees only).
• We rate your education and experience.
• We conduct a structured panel interview.

Once you have successfully completed the steps above, then:
If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email .

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

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Expected salary: $50897.6 - 72716.8 per year
Location: Minneapolis, MN

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