Need Customer Success Manager in Los Angeles, CA

Job title: Customer Success Manager
Company: Revolution Prep
Job description: At Revolution Prep, we've been blazing the trail in live online education since 2012, when we transitioned from in-person learning to create the world's first and largest professional tutoring corps. We believe in the power of a high-quality teacher to drive engagement and excitement around learning in students of all ages in every subject.

Position Overview:

Revolution Prep is seeking a dynamic and results-driven Customer Success Manager to oversee a specific partnership's portfolio (name to be disclosed after hiring). The successful candidate will play a pivotal role in ensuring outstanding customer service, driving conversion rates into customer-paid programs, and elevating overall customer satisfaction levels. Your ultimate goal is to ensure every partner client has the most remarkable experience with Revolution Prep.

Are you motivated by happy customers? Do you get excited by helping families achieve their goals? Are you ready to work hard and be part of a fast-moving, winning team? This job is for you.

Key Responsibilities:

B2B and B2C Client Relationship Management:

• Build and nurture strong, long-lasting relationships with partner clients, resulting in a high NPS rating.
• Act as the primary point of contact for client inquiries, escalations, and feedback.

• Provide exceptional customer support and assistance to ensure a seamless experience for clients and their employees utilizing their benefits.

Conversion Rate Optimization:

• Collaborate with Sales and Marketing teams to implement strategies that maximize the conversion of users into customer-paid programs.

• Maximize program usage and overall customer retention.

Customer Onboarding and Training:

• Efficiently onboard new customers, meeting SLA standards.
• Facilitate client onboarding sessions and provide training on Revolution Prep's offerings and services.
• Ensure clients are equipped with the necessary resources to make informed decisions about educational support.

Feedback Collection and Analysis:

• Gather and analyze client feedback to identify areas for improvement and implement strategies to enhance customer satisfaction levels.

Performance Tracking and Reporting:

• Monitor and track key performance metrics related to products, conversion rates, and customer satisfaction.

• Generate regular reports to assess progress and identify opportunities for growth.

Cross-Functional Collaboration:

• Collaborate with internal teams, including Ed Services, Sales, Marketing, Product, and Engineering, to drive client success initiatives and address client needs.

• Work closely with the partnership manager to ensure all partner needs are met.

Qualifications:

• Bachelor's degree in Business, Marketing, Education, or a related field.
• Proven experience (5+ years) in customer success, account management, or client relations.
• Strong understanding of the education industry and corporate benefits programs is a plus.
• Exceptional communication, negotiation, and relationship-building skills.
• Analytical mindset with the ability to use data to drive decision-making.

• Goal-oriented and results-driven approach.

Revolution Prep is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law. At Revolution Prep, we believe that the more inclusive we are, the better our work will be. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Expected salary: $68000 - 75000 per year
Location: Los Angeles, CA

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