Need Operations Manager - Service Excellence Lead NF4 in Kansas City, MO

Job title: Operations Manager - Service Excellence Lead NF4

Company: Federal government of the United States

Job description: Summary



Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.



Overview

• Accepting applications

Open & closing dates



10/02/2023 to 10/23/2023



Salary



$100,000 - $120,000 per year



Pay scale & grade



NF 04



Location



1 vacancy in the following location:



Telework eligible



No



Travel Required



25% or less - Varies



Relocation expenses reimbursed



No



Appointment type



Permanent -



Work schedule



Full-time -



Service



Competitive



Promotion potential



NA



Job family (Series)



Supervisory status



Yes



Security clearance



Drug test



No



Announcement number



65012



Control number



752564800



This job is open to



Clarification from the agency



Open to Public



Duties



Responsible for fostering continuous improvement, change, discipline, transparency, and high performing teams. Accountable for establishing frameworks, best practices and tools that deliver operational improvements and momentum necessary to achieve and sustain the desired operational performance. Works with the Finance Process Managers to collaborate and agree upon proposed solutions that are executable, deliver real time feedback and quantifiable metrics to lead the implementation of best practices.



After the initial development, runs the ramp up activities, day-to-day operations to ensure that future state processes are realized and become the new current state. Oversees the tools and frameworks, necessary to execute innovative solutions and best practices. Carries out process measurement through business analytics, KPIs, and knowledge transfer, monitoring process adoption and adherence levels demonstrated.



Prioritizes leading and developing a culture that fosters a high performance, continuous improvement and customer focus. Works with the Change Management and Communications Specialist to ensure that the messaging and communication to the internal and external stakeholders is conducive to drive change, efficiencies, and innovation. Supports the SSC Director in driving alignment of continuous improvement initiatives to strategic objectives, cost effectiveness, minimizing risk to operations continuity. Ensures adoption, and realization of identified improvement opportunities. Actively participates in decision making and strategy implementation.



Responsibilities include, but are not limited to the following:

• Facilitate the re-engineering of Shared Services Center processes


• Identify risks and challenges to implementing processes improvements and develop mitigation plan


• Set up global continuous improvement process governance structure and identify key stakeholders


• Support Finance Process Managers in requirements gathering & technology enablement to ensure that future state process design is consistent with best practices


• Aid in negotiation of the SSC?s service level metrics


• Design appropriate metrics and KPIs for the financial and operational functions within the SSC


• Leverage continuous improvement tools to drive operational improvements and engagement of the entire MCCS Finance team through strong communication and clear direction


• Report on performance against performance/quality standards defined in service level metrics, and KPIs


• Benchmark respective process costs on a regular basis to identify potential performance improvement/ cost reduction opportunities


• Ensure that the process improvement initiatives are implemented on-time, within budget and with desired results

Supervises full performance level employees directly and indirectly to include: assigning, distributing, evaluating work; coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, recommending and completing performance reviews, recommending and administering discipline, recommending and administering incentive awards, signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment, being alert to alcohol/drug abuse to take appropriate action, serving as final authority for SSC level human resources controversies, being responsive to human capital strategic plans, succession management initiatives, and civilian leader development.



Ensures implementation of an activity safety program that includes: regular safety meetings; training of employees on available safety regulations, instructions, materials and equipment; reporting workplace accidents to the HR Office, compliance with OSHA standards and correction of unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions and follows through with appropriate action to correct situations. Ensures minimal loss of duty by complying with ?Return to Work? program initiatives, and following up on employee wellbeing.



Promotes World Class Customer Service with an emphasis on customer centricity, professionalism, and courtesy. Models effective communication in a professional manner by



investigating issues, conflicts, and problems to provide resolution in a timely manner. Oversees continuous monitoring of the satisfaction of the quality of goods and services. Ensures employees observe established standards of actively supporting the principles of the EEO program and prevention of sexual harassment and promptly addresses questionable situations.



This is a white-collar position where occasional lifting up to 20 lbs. may be required.



May travel to complete work assignments and conduct or attend conferences and meetings. May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours. Performs other duties as assigned.



Requirements



Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:



Qualifications



Bachelor?s Degree in Accounting or Finance (Master?s Degree preferred) with four years of related and relevant work experience including finance organization creation experience and management and/or experience in a financial shared services environment; OR an appropriate combination of education and experience that demonstrates possession of the knowledge and skill equivalent to that gained in the above; OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Minimum 3 years of direct application of lean/continuous improvement methodologies (e.g. Lean Six Sigma and DMAIC) in functional areas supporting PTP, Payroll, AR and GL process areas. Professional certifications and/or licenses with Lean Six Sigma preferred.



Strong knowledge of accounting and financial systems / processes, controls, and ability to translate strategies into financial concepts. Experience working across multiple levels (including executive level), functions and regions; able to partner, lead and influence others without having a direct reporting relationship. Demonstrated proficiency setting a strategic vision for the overall team and leading the organization in successfully achieving these goals. Demonstrated leadership role managing direct level reports. Prior experience working in an environment comprising both military and civilian elements highly desired. Knowledge of DoD Instructions and Marine Corps policies, procedures, rules and regulations is a plus.



Understanding of end-to-end AP, Payroll, AR or GL processes and associated technology platforms. High degree of skill in analytical reasoning and the ability to apply that skill in the identification, analysis, and conceptualization of problems. Able to clearly communicate information to key stakeholders (including executive level) both written and orally. Demonstrated ability to work effectively in a team environment and in building collaborative relationships with peers and with other stakeholders. Financial process background and systems orientation (such as Computron, Oracle EBS, etc.). Comfortable working in a fast-paced, high-energy environment. A high degree of proficiency in Microsoft Office suite, especially Excel.



Eligible for incremental telework as determined by MR/MF policy.



Additional information



GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.



It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.



As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.



Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.



Required Documents:



*Education/certification certificate(s), if applicable.



*If prior military, DD214 Member Copy



This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.



Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.



INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.



ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .



The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service

• People with passion for doing work that matters

• Quality of Work Life Balance

• Competitive Pay

• Comprehensive Benefit Packages

• Marine Corps Exchange and Base Facility Privileges

Expected salary: $100000 - 120000 per year

Location: Kansas City, MO

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