Content Maintenance Specialist (Remote)

Yelp is a well-established and leading platform that connects people with great local businesses. With a strong commitment to helping consumers and businesses make informed decisions, Yelp has become a trusted source for reviews and recommendations. As a Content Maintenance Specialist at Yelp, you will have the opportunity to contribute to the company mission of connecting people with outstanding local businesses, all while working remotely.

Job Description:

Yelp is seeking a dedicated and detail-oriented Content Maintenance Specialist to join our team as a remote worker. In this role, you will play a vital part in maintaining the quality and integrity of the content on our platform. Your responsibilities will include:

Key Responsibilities:

Content Quality Assurance: Ensure the accuracy, consistency, and quality of content on the Yelp platform, which includes business information, reviews, and user-generated content.

Content Moderation: Review and moderate user-generated content, ensuring it adheres to our community guidelines and content policies.

Data Accuracy: Verify and update business information, hours of operation, and contact details to ensure our users have access to the most up-to-date information.

Issue Resolution: Address and resolve content-related issues and inquiries from Yelp users, business owners, and team members professionally and promptly.

Cross-functional Collaboration: Collaborate with various teams, including Customer Support and Product Development, to address user needs and platform enhancements.

Required Skills:

To excel in this role, you should possess the following skills and qualifications:

Strong Attention to Detail: Your ability to spot errors, inconsistencies, and inaccuracies is crucial to maintaining content quality.

Excellent Communication: Effective written and verbal communication skills are essential for addressing user inquiries and working with cross-functional teams.

Problem-Solving: Proven experience in resolving user issues and inquiries in a professional and timely manner.

Tech-Savvy: Comfortable navigating and utilizing online tools and platforms for content maintenance and data accuracy.

Adaptability: The capacity to adapt to evolving guidelines and policies as the platform develops.

Self-Motivation: As a remote worker, you must be self-motivated, organized, and capable of managing your time effectively.

Why Join Yelp:

Yelp is a dynamic and innovative company that values its employees. By joining our team as a Content Maintenance Specialist, you will have the opportunity to make a meaningful impact on our platform and help people discover and support local businesses. We offer a competitive compensation package and a supportive work environment that promotes growth, learning, and collaboration.

If you are passionate about maintaining high-quality content, ensuring data accuracy, and contributing to the success of a well-known platform, we invite you to apply for the Content Maintenance Specialist role at Yelp. Join us in our mission to connect people with the best local businesses from the comfort of your home.

Apply!