Kohls careers

At Kohl?s our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each others wins to deliver a best-in-class experience for our customers. About the Role In this role, you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.
Key Accountabilities
Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program.
Drive sales

Drive sales by providing an inspiring environment that motivates customers to add to their basket
Trip assurance through a replenished sales floor

Deliver a consistent sales floor experience

Build customer connections with a greeting and execute an authentic hospitality experience
Support sales floor, fitting room, point of sale, and operational processes, as required
Omni, Freight flow process oversight
Ensure all customers feel respected, appreciated and rewarded.

Build trust to solve the customer shopping needs

Leverage omni channel offerings to deliver a frictionless customer experience
Accurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS

Build rapport and make a genuine connection with the customer

Acknowledge and assist customers through our company programs
Complete transactions accurately and efficiently while engaging customers

Be a savings consultant to help customers save with a Kohl?s Card

Converts, opens and activates Kohl?s Card applications

Courteous and responsive to requests and questions

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