Director of Member Services

Thank you for considering Progyny! We are recruiting a dynamic and experienced Director of Member Services to join the member services team. You will be responsible for overseeing and coordinating the delivery of high-quality care from our Patient Care Advocates, ensuring that Progyny members receive the best possible care and support across our product suite and client portfolio. What you?ll do: Lead, coach and develop managers and create an environment that helps attract and retain best in class talent. Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance. Communicate a clear and consistent message regarding departmental goals and company policies to produce desired results. Direct the efforts to achieve the strategic vision for the member services team in alignment with organizational goals. Create and execute plans to improve the efficiency and effectiveness of our processes. Collect, analyze, and report on key performance indicators (KPIs) related to our services. Drive integration, collaboration, escalation paths and transparency to help senior leadership understand our progress and ensure we?re leveraging our full set of capabilities to deliver the best experience for our members. Refine current performance metrics and develop and implement new metrics and analytic tools for performance management. Maintain and update team processes in accordance with business requirements, member experience, and client expectations to optimize departmental effectiveness. Use data-driven insights to make informed decisions and drive continuous improvement. About you: Bachelor's degree in healthcare administration, nursing, social work, or a related field (Master's degree preferred). A minimum of 8 years of relevant professional experience. A minimum of 5 years of proven management experience with direct reports. Knowledge of managed benefits and/or point solutions. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting. Leadership and team management skills. Problem-solving and critical-thinking abilities. Ability to work collaboratively with diverse teams and stakeholders. About Progyny:?? Progyny?is a leading fertility benefits management company in the US.?We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians.?Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation?s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.? Our mission is to?make any member?s dream of parenthood come true through a healthy, timely,?and supported fertility and family building journey.? Come join a company?that?s?been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.? ? Our perks:? Family friendly benefits: Paid maternity and paternity, fertility benefits (including egg freezing and IVF), emergency childcare program, parent?s group? Health, dental, vision and life insurance options for employees and family? Paid vacation and summer flex time? Company equity? Bonus program? 401K Match? Company social events? Flex days (3 days a week in the office) for positions located at NY office In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $115,000 - $130,000. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity. Progyny is an?Equal Opportunity Employer.?We respect and seek to empower each individual and support the diverse cultures, perspectives,?skills?and experiences within our workforce. Our Growth is Creating Great Opportunities! Progyny is growing and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thank you for your interest in Progyny!

Apply Job!