Remote Call Center Agent

Remote Call Center Agent | Virtuoso Sourcing Group
Virtuoso Sourcing Group...

Virtuoso Sourcing Group is undergoing new projects and broadening its operations, with expansion now extending to Texas and a focus on Tempe. As a national company headquartered in Colorado, VSG specializes in Customer Support, Customer Retention, Collection Agency, and Call Center activities. Our services cater to large consumer services companies, offering support in customer service, collections, call overflow, and customer contact load balancing. At Virtuoso Sourcing Group, we prioritize career advancement through our leadership program, supplemented by performance bonuses, attendance incentives, and salary increases.

About the role:

Remote Call Center Agents leverage their expertise in company products, services, and policies to address inquiries, complaints, and issues raised by callers. Through effective communication skills, they engage with customers, attentively listen to their concerns, and strive to comprehend their requirements thoroughly. Subsequently, agents provide tailored solutions and assistance remotely, ensuring customer satisfaction and maintaining the company's standards of service excellence.

Responsibilities: ? Answer incoming calls and make outbound calls to answer customer questions and resolve customer issues by deescalating calls. ? Provide an elevated level of customer service and maintain customer confidentiality. ? Collecting payments when needed ? Use computers, automated systems, and a variety of software. ? Successfully complete training and retain information that is taught. ? Maintain call quality and compliance. ? Follow guidelines regarding goals, attendance, policies, and procedures. ? Save customers from cancelling LegalShield memberships.

Location & commitments:
? $12.00-$14.00/hour
? Leadership program offering title advancement and bonuses upon graduation.
? A pay increase plan, contingent on attendance, available at both the 6-month and 1-year milestones.
? Permanent position
? Full-time
? Monday-Friday
? 100% Remote
? No scheduled breaks
? Referral bonuses

Requirements: ? High school diploma or equivalent. ? 100% attendance during training ? Exceptional customer service, active listening, verbal and written communication skills, professional phone voice. ? Understanding of company products, services, and policies. ? Adaptability and accountability ? Windows 10/11 laptop computer ? Wired Headset, Webcam, Ethernet Cord ? Quiet, Reliable area to work. ? Ability to pass background check. ? Located in Arizona or Texas only.

Check out our website at https://www.virtuososourcing.com/.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: No less than 40 per week

Benefits:
? 401(k) matching
? Dental insurance
? Employee assistance program
? Health insurance
? Paid time off
? Paid training
? Vision insurance
? Work from home

Schedule:
? 8 hour shift
? Evening shift
? Monday to Friday

Application Question(s):
? Do you have access to a Windows 10/11 laptop or computer?
? Do you have access to a consistent ethernet cord connection?
? Do you have access to a wired headset?
? Are you willing to undergo a background check?

Education:
? High school or equivalent (Required)

Location:
? Texas (Required)

Work Location: Remote

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