Live Chat Specialist
Posted 2025-06-16Job Summary:
We are seeking a highly skilled and knowledgeable Live Chat Specialist to join our team at Applied Biological Laboratories. As a Live Chat Specialist, you will provide exceptional customer service and support to our clients through live chat, answering questions and resolving issues related to our biological laboratory products and services...
Key Responsibilities:
Respond to customer inquiries via live chat, providing accurate and timely information about our products and services
Troubleshoot and resolve customer issues related to orders, shipping, and product usage
Provide technical support and guidance on product applications and protocols
Collaborate with internal teams to resolve complex customer issues
Stay up-to-date with product knowledge and industry developments
Meet and exceed customer satisfaction and performance targets
Requirements:
2+ years of experience in customer service, technical support, or a related field
Strong knowledge of biological laboratory products and protocols
Excellent communication, problem-solving, and analytical skills
Ability to work independently in a remote setting
Proficiency in chat software and technology
Bachelor's degree in Biology, Chemistry, or a related field
Work from Home Requirements:
Dedicated workspace with reliable internet access
Quiet and distraction-free environment
Ability to work independently with minimal supervision
What We Offer:
Competitive hourly rate and benefits package
Opportunity to work with a leading biological laboratory company
Professional development and growth opportunities
Flexible remote work arrangements
Collaborative and supportive team environment
Access to cutting-edge technology and tools
Recognition and rewards for outstanding performance
Available shifts and compensation: We have available shifts all days of the week. Compensation is $25.00 - $40.00/hour.
About Applied Bio Inc: Applied Bio Inc is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://appliedbioinc.com/.
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