Call Center Service Reps - Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Opportunity for career advancement and growth within the organization
• Extensive training and support through a skill-based progression training program
• Paid time off and health insurance benefits
• Remote work flexibility after initial on-site training period
• Chance to make a positive impact on member experience and satisfaction

What to Expect (Job Responsibilities):
• Address member and provider inquiries received through the employer's 1-800 numbers
• Provide clear direction on plan policies, procedures, and benefits
• Document call details accurately for tracking member/provider contacts
• Identify and communicate trends indicative of service issues
• Escalate member/provider concerns and servicing issues as necessary

What is Required (Qualifications):
• High school diploma required; Bachelor's degree or advanced education desirable
• Minimum of 2 years of professional work experience in a customer-facing inbound call center setting
• Ability to multitask with strong typing skills and proficiency in MS Word and MS Excel
• Strong data entry skills essential for success in this role

How to Stand Out (Preferred Qualifications):
• Experience in the healthcare industry or with health insurance products
• Familiarity with customer service best practices in a call center environment
• Advanced problem-solving skills to address complex inquiries effectively

#HealthcareServices #MemberServices #CareerOpportunities #RemoteWork #TrainingProvided

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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