Web Chat Associate - Remote Work
Posted 2025-03-15Job Description:
Aetna, a leading healthcare company, is seeking a Web Chat Associate to join our team in Dallas, Texas. This is a part-time remote position at the Associate level, requiring a minimum of 3 years of experience in customer service or a related field. As a Web Chat Associate, you will be responsible for providing exceptional customer service through online chat... support.
- Responsibilities:
- Respond to customer inquiries and provide assistance through web chat
- Resolve customer issues in a timely and professional manner
- Maintain a high level of customer satisfaction and retention
- Collaborate with team members to ensure a seamless customer experience
- Utilize company resources and systems to accurately assist customers
- Meet and exceed performance metrics and goals set by the company
- Requirements:
- Strong communication skills and the ability to multitask
- Driven and resilient personality traits
- Adaptability and people management skills
- Proficiency in using online chat platforms and customer service software
- Ability to work independently and as part of a team
- High school diploma or equivalent required, Bachelor's degree preferred
- Benefits:
- Medical coverage
- Profit sharing
- Company-provided equipment for remote work
Working Environment:
Join a company that pioneers change and sets industry benchmarks. At Aetna, you will have the opportunity to make a difference in the lives of our customers and contribute to our mission of improving healthcare outcomes.
Deadline to Apply: September 8, 2024
Equal Opportunity Statement:
Aetna is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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